Global Managed IT Services for Airport and Airline Systems

Munich International Airport – An industry breakthrough

Munich International Airport (officially named Franz Josef Strauss International Airport) is located 28 km northeast of Munich and is a hub for Lufthansa and Star Alliance partner airlines.  The airport is the second busiest in Germany in terms of passenger traffic (34.53 million in 2008), and the 287h busiest airport in the world. In 2007, Munich Airport was named the ‘Best Airport in Europe’ and fourth-best in the world by Skytrax, the air transport research company. 

ServiceTec was awarded a six-year contract to maintain the check-in and boarding systems for Deutsche Lufthansa AG, its Star Alliance partners and partner airlines at Terminal 2 in 2003, since extended until June 2012.

In Spring 2009, the entire system was upgraded from ARINC iMUSE to the advanced vMUSE common-use passenger technology at all the passenger service desks and across 112 gates, allowing Lufthansa and its partners to share the use of passenger automation, as well as run business software designed to enhance productivity and efficiency. 

Munich Terminal 2 is an industry breakthrough, the first time that an airport and an airline – Munich Airport and Deutsche Lufthansa AG – have joined forces to build and operate a terminal. Terminal 2 is a 950 million Euro glass and steel structure used exclusively by Lufthansa and 11 partner airlines, including United Airlines, SAS, Air Canada, Varig, Thai Airways International, ANA, Austrian Airlines Group, Air New Zealand, British Midland, Mexicana, and Singapore Airlines.

Lufthansa is Europe’s largest airline group and Munich is the company’s second largest hub, having grown by 150 international and continental flights in the last two years. 

ServiceTec supports the ARINC installation, which includes the vMUSE platform with local IP network, 460 computer workstations, and approximately 2,000 associated items of MUSE and FIDS hardware. Munich was also a Pilot Airport for a new range of Quick Boarding Gates. Some 73 QBGs have now been installed in Terminal 2, with ServiceTec assisting in the implementation phase and providing support.

About ServiceTec

In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Over the past 14 years ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands. With 1.5 million hours experience, ServiceTec continues to set the standards against which other support companies are measured. 

Delivering the full range of managed IT services, ServiceTec supports well in excess of 50,000 system devices and some 1,000 self service devices at the world’s busiest airports. Operating from bases in North America, Europe and the Far East, ServiceTec currently supports systems at San Francisco, Los Angeles,  Minneapolis- St. Paul, Washington Dulles, Miami, Orlando, Boston, Philadelphia, Houston, New York, Oakland, Toronto, Calgary, Heathrow, Schiphol, Manchester and Munich.

Contact us:

ServiceTec International Inc

www.servicetec.com