Global Managed IT Services for Airport and Airline Systems

Global experience

For more than 80 years, Oakland International Airport has been a contributor to the economic well being of the San Francisco Bay Area. In 2008, Airlines serving Oakland International Airport carried over 11.5 million passengers to numerous destinations in the United States and Mexico.

In recent years, Oakland International (which is overseen by the Port of Oakland), has been one of the USA's fastest growing airports. A $300 million expansion and renovation project (which included the addition of five gates to Terminal 2, a new bag claim area and expanded areas for ticketing and security screening) was completed in spring 2008. Terminal 1 is currently undergoing a $200 million upgrade.

In November 2008, following a competitive tender process, the Port of Oakland selected ServiceTec to provide support for a wide range of Oakland International Airport’s IT infrastructure projects, including its CUTE service, preventative maintenance programs, Flight Information Display Systems and network support.

“Oakland International Airport is pleased to partner with ServiceTec and leverage their global experience to the benefit of our passengers and airlines,” said Steve Grossman, Director of Aviation for the Port of Oakland. “We face many challenges as an airport operator. ServiceTec’s technological expertise offers us many opportunities to maintain our competitive edge.”

Under the terms of the agreement, ServiceTec also provides and trains local technicians and site management personnel to deliver immediate service benefits to Oakland International. Although the Oakland ServiceTec team operates as an autonomous unit, they take advantage of ServiceTec’s global technical group and draw on their experience of handling different hardware platforms in different environments, such as New York JFK, Minneapolis St. Paul, Toronto GTAA and London Heathrow.

About ServiceTec

In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Over the past 14 years ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands. With over 1.5 million hours experience, ServiceTec continues to set the standards against which other support companies are measured.

Delivering the full range of managed IT services, ServiceTec supports well in excess of 50,000 system devices and some 1,000 self service devices at the world’s busiest airports. Operating from bases in North America, Europe and the Far East, ServiceTec currently supports systems at San Francisco, Los Angeles, Minneapolis- St. Paul, Washington Dulles, Miami, Orlando, Boston, Philadelphia, Houston, New York, Oakland, Toronto, Calgary, Heathrow, Schiphol, Manchester and Munich.