Global Managed IT Services for Airport and Airline Systems

Ongoing efficiency improvements

San Francisco International Airport (SFO) is one of the USA's busiest airports, handling both domestic flights and international connections for the Pacific Rim, Europe, and Latin America. Located south of San Francisco, San Francisco International Airport serves the cosmopolitan city of San Francisco, Silicon Valley and the wider Bay Area.

Operating since 1927 and occupying 2,383 acres, San Francisco International Airport has four terminals (including the much praised international terminal), three of which handle domestic and Canada-bound flights. Over 35 million passengers pass through San Francisco International Airport each year.

The ServiceTec installation team, which at times consisted of more that thirty technicians, were involved on this project from Phase 1 of the equipment and cable installations (Q2 1998) through to the power-up and troubleshooting for the Q4 1999 terminal opening. Working closely with the system integrator’s on-site team, ServiceTec has been an integral part of San Francisco International Airport’s highly successful and complex new terminal commissioning.

Since commissioning, together with the system integrator, the ServiceTec team has maintained responsibility for the comprehensive maintenance, troubleshooting, upgrade and repair of over 7,000 pieces of equipment, including over 2,500 MUSE workstations and associated peripherals, MUFIDS monitors, hand-held devices and intelligent terminals. Ongoing efficiency improvements have been achieved through alternate vendor selection, pro-active maintenance schedules, on-site repairs and by working closely with the airlines, airport authority and other stakeholders. All services are provided on-site 19 hours a day, with on-call coverage for the balance. ServiceTec is also responsible for the support of other sub-systems and more than 1,000 pieces of other equipment.

In 2005, after a lengthy bidding process, ServiceTec was once again selected to provide support services at San Francisco International Airport for an additional 5 years.

About ServiceTec

In the fast paced airport environment, airport authorities, airlines, handling agents, freight forwarders, government authorities and other airport tenants must ensure that their Information Technology systems are running 24 hours a day, seven days a week. Over the past 14 years ServiceTec has developed and refined the expertise to support business and mission critical systems in airports of all sizes and passenger traffic demands.
ServiceTec supports over 50,000 system devices and some 1,000 self service devices at the world’s busiest airports. Operating from bases in North America, Europe and the Far East, ServiceTec’s currently supports systems at San Francisco, Los Angeles, Minneapolis-St. Paul, Washington Dulles, Miami, Orlando, Boston, Philadelphia, Houston, New York, Toronto, Calgary, Heathrow, Schiphol, Manchester and Munich.