Hamburg Airport extends automated bag-drop
| Company | SITA IPS GmbH |
|---|---|
| Date | 29.05.2019 |
Materna successfully implements biggest ever self bag drop installation at a German airport
Hamburg Airport has written the next chapter of its success story in the field of automated bag drop by extending their self bag drop facility in April 2019. The airport has had a strong focus on delivering convenient and fast passenger handling for many years. Their latest new installation puts them right at the forefront of airports in Germany when it comes to self bag drop. Passengers can now drop off their luggage all on their own at a total of 20 automated kiosks.
Self Bag Drop Hamburg Airport ©Michael Penner
HAM chooses Materna Intelligent Passenger Solutions (IPS)
After implementing their first self bag drop kiosks from Materna IPS in Terminal 1 at the end of 2017, Hamburg Airport has now installed another 10 units for automated bag drop as well as eight self check-in kiosks. Passengers of Eurowings, KLM, Air France and easyJet, as well as the Lufthansa Group including Swiss and Austrian Airlines, can all use the kiosks. Other airlines such as Turkish Airlines and SAS have also expressed an interest. Materna IPS carried out the installation successfully and now also takes care of the complete service and database structure.
Common Use Software sets the scene for passenger growth
The kiosks that have been installed are equipped with Materna’s well-established Common Use Platform (CUSS), which makes it possible to integrate several airlines all on one device. The software is deployed successfully around the world on a range of different hardware platforms. It is based on the IATA standards that over the years have proven their worth in the airline industry. Materna is still working continuously to help develop these standards further.
Self Bag Drop Hamburg Airport ©Michael Penner
Fast and secure bag drop
The user-friendly self bag drop solution at Hamburg Airport ensures there is fast interaction and a secure bag drop process. In the current phase more than 2000 pieces of baggage are handled by the self bag drop system every day, and this number will increase successively as more and more airlines join in. The bags that are handed in at the self bag drop units are automatically classified, measured and weighed and then the appropriate bag tag is printed out. The low error rate means operational reliability is very high. Passengers have welcomed the new automated processes with open arms: the kiosks work independently of any check-in desk opening times and using them is really intuitive.
