Lufthansa Cargo - News April 2009

Claims can in future be submitted electronically

Lufthansa Cargo AG is further expanding its electronic channels.  New in the eServices portfolio is an electronic claims process, allowing customers to submit claims and preliminary claims online and access information on the progress of their claim, at any time.  The new eClaims channel is a logical and sensible addition of Lufthansa Cargo’s existing eServices such as eBooking, TrackIT and Flight Schedules.    

“The launch of  eClaims further simplifies our processes,“ said Helge Krüger-Lorenzen, Vice President Global Sales Steering at Lufthansa Cargo. “Our customers profit not only from faster claims processing but also from higher quality and improved customer service.“

To use the eServices offered by von Lufthansa Cargo, customers simply log-in just once at the electronic portal http://eServices.lufthansa-cargo.com and complete their freight bookings online on the site.  

An increasing number of Lufthansa Cargo customers, worldwide, are utilising the electronic channels to book shipments for transportation. The percentage of ebookers had risen to 34 per cent by the end of 2008.  The share of electronic bookings at the cargo carrier is to increase to 50 per cent of the total by 2011.

Lufthansa Cargo AG

Lufthansa Cargo ranks among the world’s leading cargo carriers. In the 2008 financial year, the airline transported around 1.70 million tonnes of freight and mail and clocked up 8.3 billion revenue tonne-kilometres. The company currently employs about 4,600 people, worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves some 300 destinations in 90 countries in a global network with its own fleet of freighters, the belly capacities of Lufthansa’s passenger aircraft and an extensive road services network.  The bulk of the freight transported by Lufthansa Cargo is trans-shipped through Frankfurt, Europe’s largest air cargo hub. Lufthansa Cargo is a wholly-owned Lufthansa subsidiary. In the 2008 financial year, it posted revenues totalling 2.9 billion euros. 

Press contact
Lufthansa Cargo AG
Communications                                              
Nils Haupt                                                                               
Tel.: +49 69 696 91123                                                            
Fax: +49 69 696 98 91123                                                                                            nils.haupt@dlh.de                                              ´
www.lufthansa-cargo.com