Parts and Accessories for Ground Support Equipment, Tow Tractors and Material Handling

Something is moving in MyTotalSource, TVH's webshop. With the implementation of various new options, 2014 started off dynamically and customer-friendly. But it doesn't end there, later this spring a new application will also follow.

User-friendly options
People who use MyTotalSource to place their inquiries and orders, can now do so even more smoothly thanks to the extra possibilities. MyTotalSource allows TVH customers to look up references, place inquiries and orders, consult catalogues, receive news and promotions …

By means of the new inbox function customer remain informed of all offer and order updates. They can also view the results of imports and a quick global overview of the offer and order status.

Looking up references with machine details
Even the search engine MyPartsFinder received an update. In this search engine customers can look up references of parts based on truck details. Not only new models and extra info were added to the database, in addition it is now also possible to call up a list of common references if you don't have a part number. To do so, you only need to enter the brand and model of the machine.

New profile
For the people on the road or those visiting customers, a new profile was created: ‘Warehouse – no price’. With these profile settings it is possible to easily place inquiries, obtain product info, view photographs, and consult availability and delivery times. The price is not shown for this profile.

Finally there is also the new pop-up screen ‘Do You Mean’. When a customer input a reference under an incorrect brand, MyTotalSource will automatically suggest some possible alternatives. From this list the customer can then immediately select the correct reference.

Next …
TVH is currently putting the finishing touches on yet another new application for its webshop. This application will enable users to use MyTotalSource on smartphones. The launch has been scheduled for May 2014.