Passenger Tracking, Forecasting, Resource Management and Mobile Boarding

Finavia, operator of 25 airports within Finland, has selected the Bluetooth passenger tracking solution, PAXPath+, provided by leading aviation solutions provider Amor Group, to help measure passenger queue and total processing time at Helsinki-Vantaa (HEL) airport.

With over 13 million passengers each year, HEL is the 4th busiest airport in Scandinavia, providing the shortest flight times to Asia of any airport in Europe. Thanks to a combination of the latest technology, innovative design and best-practice in customer service, Finavia has ensured that Helsinki Airport has remained one of the top European airports for the last 15 years.  

As a result of its strategic location, Finavia has experienced consistent growth in international and transfer passengers at HEL throughout 2010, increasing almost 15% over the last year. Finavia has selected Amor Group’s passenger tracking solution, PAXPath+, to facilitate effective queue measurement, enabling process optimisation throughout the terminal even in the face of this increased demand.

Finavia will join a host of other leading airports, including Oslo and Copenhagen, who utilise the solution to display queuing times at key operational processes on public displays. Finavia hopes that better informed passengers will enhance the overall travelling experience at the airport.

The PAXPath+ system relies on Bluetooth technology from Amor Group’s global partner, BLIP Systems, to enable improved operational planning based upon accurate queue, dwell and process data.

This will allow HEL to undertake efficient tactical deployment and strategic planning of terminal processes and layout, ensuring the airport meets its goal of becoming the most popular transfer hub for air traffic between Europe and Asia.

Alaistair Deacon, Transport Solutions Director at Amor Group, said: “The Finavia project will be the second major implementation of PAXPath+ in Scandinavia within the last year, following on from our installation at Oslo Airport in April 2010.”

“This project highlights the emergence of Bluetooth tracking as the foremost technology when looking to gain an in-depth insight in to the passenger journey. Finavia joins airport operators in North America, Europe and Australasia in selecting PAXPath+ over the course of the last 6 months. Without doubt this underlines our solution as the leading passenger tracking offering available.”

Pirjo Lähteelä, Head of Passengers & Airlines at Finavia, says; “Improving the efficiency and effectiveness of our passenger process is a key priority for Finavia at Helsinki-Vantaa, ensuring we continue to offer excellent customer service across our terminal operations.

“With the PAXPath+ solution, we are confident that our operational managers will gain a greater understanding of the passenger journey through our terminals. This enhanced situational awareness will allow Finavia to further improve the customer experience, even as traffic volume continues to increase.

Issued on behalf of Amor Group by The Big Partnership. For more information please contact Sarah-Jane Milne on +44 1224 615006.

About Amor Group
 
With more than 20 years experience covering the entire spectrum of transport, Amor Group’s core capabilities include passenger forecasting and tracking, queue management, mobile boarding and resource management.
 
A detailed understanding of the sector has resulted in close working relationships with leading transport organisations including BAA, NATS, Austrian Airlines and Avinor. For more information, visit www.amorgroup.com/transport