Passenger Tracking, Forecasting, Resource Management and Mobile Boarding

NATS, the UK’s leading air navigation service provider, has signed a four year extension to their Business Application Support Service contract with Amor Group, leading provider of business technology solutions to the transport industry.

The multi-million pound contract, which initially began in 2008, will see Amor Group continue to provide round the clock support for an expanded set of key business applications, ensuring service continuity through an experienced team of highly-skilled support specialists and robust processes to deliver the ISO 20000-1:2005 accredited service.

As a leading provider of business technology solutions, Amor Group – based in Glasgow, Aberdeen, Edinburgh, Coventry and Houston – successfully secured the new contract having worked closely with NATS’ team to realise 10-15% year-on-year cost reductions since the initial service began, whilst providing service levels that are flexible and in line with NATS’ evolving business requirements.

Robert Mooney, Technical Director for Amor Group, said: “The renewal of the Business Application Support Service contract is testament to the strength of our first-class team and the results we have delivered working together with NATS’ outstanding Information Solutions team.”

“Having worked in partnership with NATS for over 20 years, we have developed a deep understanding of their business. It is this understanding, coupled with our passion for excellent customer service that has enabled Amor Group to become a key strategic partner for NATS.”

Gavin Walker, Head of Information Solutions at NATS added: “The service, technical
experience and guidance provided by Amor Group has surpassed expectations and this long-term extension underlines our commitment to continue working closely with Amor Group to deliver great results for our business.”

“Availability and continuity of key applications are critical to the success of our day-to-
day business and we are confident that Amor Group will continue to provide NATS with the highest levels of service for years to come.”

ABOUT AMOR GROUP
Amor Group provides business technology solutions, professional services and
managed services to the energy, transport and public sectors, with more than 400
staff across its Aberdeen, Edinburgh, Glasgow, Coventry and Houston offices.
With more than 20 years experience covering the entire spectrum of transport,
core capabilities include passenger forecasting and tracking, queue management,
mobile boarding and resource management.

A detailed understanding of the sector has resulted in close working relationships
with leading transport organisations including NATS, BAA, Austrian Airlines and OSL

For more information, visit www.amorgroup.com/transport