Paving the Way for a Streamlined Passenger Experience: How Close Are We?

The ideal of a smooth, efficient journey through various airport checkpoints is something every passenger hopes for. Thanks to the rapid progress in emerging technology, this could become reality sooner than we think. Let’s look at how some of these innovative technologies are already improving the passenger experience.

The Evolution of Passenger Experience with Advanced FIDS Technology

Accurate and timely information is key to a passenger’s peace of mind. That’s where the Flight Information Display System (FIDS) comes into play. The newest generation of FIDS technology offers remarkable adaptability to operators, delivering:

• Automated flight updates, including delays, boarding times, gate numbers, and baggage carousel assignments.
• User-customizable displays that go beyond traditional centralized monitors.
• Emergency message overrides to effectively manage crowds and prevent congestion.
• Free text options for sharing real-time updates, modifications, and promotions at key stages of the passenger journey.
• Remote monitoring and maintenance for real-time visibility and easier management.

By harnessing FIDS technology, operators can provide clear, multilingual information that’s easily accessible, enhancing the passenger experience and reducing travel-associated stress.

Boosting US Passenger Trust with Intelligent Baggage Handling

Issues with baggage mishandling significantly impact passenger experience and trust. Problems such as delayed or lost luggage can heavily influence a passenger’s decision to choose a certain airport or airline in the future.

The implementation of IATA’s Resolution 753 has brought improvements in baggage handling, reconciliation, and tracking, particularly during transfer. Nevertheless, as the number of travelers in the US continues to grow, issues with mishandled luggage persist.

Incorporating baggage handling and reconciliation technologies can streamline processes, enhance turnaround times, and rebuild passenger trust. These technologies, by automating crucial processes, empower ground handling teams and aim to make baggage mishandling a thing of the past.

The Right Time to Invest in Airport Technology is Now

Enhancing passenger experience remains a top priority for airports and operators. To achieve this goal, they are turning to technologies that effectively eliminate bottlenecks.

Understanding the shortcomings of their outdated systems, many US airports are now opting for smart, cloud-based solutions. As passenger volumes grow, these intelligent technologies provide the necessary solutions via an updated economic model.

At A-ICE, we understand the need for flexible, scalable solutions to fulfill the common goal of a smooth passenger journey. Our suite of cloud-based airport solutions operates on a pay-per-use economic model, offering the adaptability that modern airports require. Learn more about our Airport in Cloud (AiC) solution or get in touch with us today.