SABRE awards Stranded Flight Solutions in Singapore.

During the Sabre event “24 hours to Reinvent Travel” with more than 200 participants in Singapore last weekend, the Stranded Flight Solutions Development team got rewarded with the best GIATA API use.

The reward underlines the forward thinking of the team on how to intergrate different information into one user friendly communication tool. Service recovery follow-up happens to be the most significant area of opportunity for airline operators.

The Stranded Flight Solutions team focused on: How do you communicate and offer instant support to travellers during delay or irregularity situations. Ranging from providing passengers with correct information, accommodation and mealplan vouchers upto how to manage these volumes of passengers effectively during operations and provide customer services with correct information to respond to passenger complains. Eventually these airline operators will be fully benefeting for the service recovery paradox.

Show your customers that you truly care, see below our 2 minutes’ video on how you will achieve this:

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