ServiceTec Careers:

We have an exciting opportunity for a Site Manager at San Francisco International Airport; this position reports directly to the VP of Operations. The SFO Site Manager will manage and direct the daily activities of ServiceTec’s San Francisco International Airport IT Support Operations and our shift rotating staff base. Direct and scheduling staff in the support of airport technologies such as check-in systems, flight information display systems, self-serve kiosks, and network systems among others.  Supervising, planning, and managing functions concerning the operational environment while focused on best practice. Carry out supervision, incident monitoring, coaching, training, disciplining, and reviews for all reporting staff.  Creating, developing, and updating internal processes that meet the requirements of our customer base. Professionally representing ServiceTec from a site perspective to all customers both direct and indirect.

Competencies:

• Ability to inspire and support people with proven managerial experience
• Good people and interpersonal skills in order to build effective relationships with all levels of professionals
• Proven ability to multitask
• Organised and methodical with the ability to plan well and prioritise work
• Maintain calmness under pressure with strong problem resolution skill set
• Good IT and accurate typing and data entry skill
• Ability to understand as well as grasp pertinent customer information
• Ability to handle a diverse range of people
• Excellent communication, customer service and decision making skills
• Excellent report writing skills
• Interest in helping customers
• Ability to control site expenses to meet budgetary goals

Qualifications and Certifications:

• College diploma or university degree in the field of computer science, information technology, or related field and/or 3 years equivalent work experience.
• Proven experience in managing/supervising in an environment with a large campus area network with either a CCNA or MCSE Server 2003 certification
• ITIL Foundations training/qualifications advantageous

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation. 

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

Should this opportunity be of interest to you, please send your Resume and Cover letter to:  recruitment@servicetec.com. We thank all applicants for their interest; however only those selected for an interview will be contacted.