| Company | TAV Technologies |
|---|---|
| Date | 13.08.2013 |
The goal of TAV IT VIP & CIP services is to meet boutique service-level expectations at the airport, offering the highest level of comfort delivered to a global standard. This service quality needs to be designed and implemented flawlessly if it is to serve and satisfy discerning travellers who value comfortable, stress-free and timely service.
TAV IT VIP & CIP Operation and Reservation Suite is a complete solution package that provides an airport with all the necessary functionality to manage its service operations. Implementing well-defined workflows, this package ensures the utilization of all the advantages provided by the Internet and by an airport's intranet. Service procedures are systematically optimized and potential service problems automatically targeted for minimization.
WE ARRANGE EVERY SERVICE YOU SEEK
Customers can make reservations for distinguished TAV IT VIP & CIP Operation and Reservation Suite services online, over the phone or by e-mail.
A further achievement is the service-based operational work engine. Work engine packets or divided reservation services are provided for passenger groups in increments set by the system’s operation rules. As a result, ease of planning and efficient queuing become available to service planning operators
The pricing engine is one of the suite’s advantages, delivering the lowest possible price for the requested service packet, taking advantage of campaigns, group discounts and corporate client agreements
All TAV IT VIP & CIP Operations and Reservations Suite functionalities provide accounting functions in addition to their reservation and services operations. After all of the services have been delivered, invoice forms are created and reporting is finalized. Once it is ensured that service quality levels have been met the approval process begins, before final integration with the ERP system/corporate billing system.
REPORTING CAPABILITIES
The system’s reporting capabilities provide management with decision support and monitoring opportunities. Different standard format reports, including html, doc, pdf, and xls, can be created for any sales or service operations or in response to any other requirement.
ALWAYS SECURE, ALWAYS DEPENDABLE
In order to ensure that all applications are secure, all essential features including online credit card payments and authentications are carried out over ‘SSL’. The authorization of managerial functionality across a company is distributed on a multi-role basis. Dynamically created system interfaces authorize system operators based on each user’s privileges. This solution package has been specifically designed to allow service managers to manage multiple airports from one single point. While employees are responsible for the realization of the services at their own airport, certain users can be given the privilege to view and manage additional airports. Thus, every essential feature, including reservations and operational process life cycles, are comprehensively represented in the TAV IT VIP & CIP Operations and Reservations Suite.
