The Voice of the Worlds Airports

Airports Council International (ACI) is pleased to announce this year’s inductees into the ACI Director General’s Roll of Excellence. The honour recognizes those airports which, in the opinion of the passengers who participated in ACI’s Airport Service Quality (ASQ) Surveys, have consistently delivered excellence in customer service.

To qualify for inclusion in the Director General’s Roll of Excellence, an airport must have been ranked on the ASQ Survey in the top five airports by size or region for five of the last six years. Since 2011, 27 airports have been inducted into the Roll of Excellence.

This year sees the following four airports join the elite group:

Indianapolis International Airport
Gimpo International Airport
Chhatrapati Shivaji International Airport (Mumbai)
Delhi Indira Gandhi International Airport

“A focus on exceeding passenger expectations is crucial in the competitive global aviation industry. These four Airport Service Quality Roll of Excellence inductees have taken steps to ensure they are going above and beyond in this regard. I would like to congratulate Indianapolis International Airport; Gimpo International Airport; Chhatrapati Shivaji International Airport; and Delhi Indira Gandhi International Airport for their commitment to serving passengers; they are a testament to the effectiveness of the ASQ Survey, which gives airports the actionable intelligence they need to help improve passenger service from curbside to boarding,” said Angela Gittens, Director General, ACI World.

ACI’s ASQ Survey, which has won industry recognition as a world-class benchmarking programme, has grown steadily since its inception in 2006. The ACI ASQ Survey has reliably captured passengers’ immediate appraisals from transportation to the airport through departure at the gate at more than 300 airports worldwide.