Xovis and Swedavia join forces to improve passenger satisfaction in Scandinavia
| Company | Xovis |
|---|---|
| Date | 11.07.2017 |
Xovis further strengthens its presence in Scandinavia. The global market leader in people flow monitoring equips major Swedish airports with its 3D sensors and software solutions to measure KPIs such as waiting times, process times and passenger throughput. Xovis has prevailed in a competitive tender, called for by Swedavia. The operator of a network of ten Swedish airports including Stockholm Arlanda Airport (ARN), Göteborg Landvetter Airport (GOT) and Stockholm Bromma Airport (BMA) serves more than 40 million passengers per year.
Sweden’s three largest airports ARN, GOT and BMA will count on the Xovis system at various sites such as check-in, security checkpoint and passport control. Based on the gathered data, they can optimize resource management, improve passenger experience and ultimately increase passenger satisfaction. Swedavia’s smaller airports Malmö Airport (MMX), Luleå Airport (LLA), Umeå Airport (UME), Åre Östersund Airport (OSD), Visby Airport (VBY), Ronneby Airport (RNB) and Kiruna Airport (KRN) may follow in a later stage.
“Swedavia has set a high goal for increasing customer satisfaction with the ambition of 85% approval rate in 2020. With the Xovis queue measurement solution Swedavia expects to get a system in place that meets our expectations and lays the foundation to raise passenger satisfaction and optimize the degree of capacity utilization” says Lena Rökaas, Head of Operations at Swedavia. “With Danish, Finnish, Icelandic and now Swedish airports on board, we have the chance to demonstrate the power of our system almost all over Northern Europe. We are proud to support Swedavia in increasing the already high passenger satisfaction”, says Andreas Fähndrich, Managing Director Xovis Airports.
About Swedavia
Swedavia is a state-owned company that owns, operates and develops Sweden’s national basic infrastructure of airports – a network of ten airports from Malmö in the south to Kiruna in the north which connects all of Sweden with the rest of the world. Over 40 million passengers fly to and from Swedavia’s airports every year.
About Xovis
More than 40 international airports count on Swiss-based Xovis to measure a broad range of KPIs such as waiting times, process times and passenger throughput. The combination of 3D sensors and software solutions stands out with unmatched accuracy, reliability, and ease of use. The system includes a data privacy concept and does not depend on signal emitting devices. Xovis 3D sensors are also establishing as standard in the retail and other industries.
