The World's Leading Airport Management Company
World’s leading airport management company
Aena is the world’s number one airport operator in terms of passenger traffic. Over 590 million passengers passed through Spanish airports in the last three years.
The Company manages 46 airports and 2 heliports in Spain and participates directly and indirectly in the management of a further 16 airports in Europe and America, including London’s Luton airport, with a 51% stake.
Aena, S.A. (formerly Aena Aeropuertos, S.A.) is a state-owned company managing general interest airports and heliports in Spain. Through its subsidiary company Aena Internacional it also participates in the management of 15 airports abroad.
Aena Aeropuertos, S.A. was founded in 2010, as set forth in Royal Decree-Act 13/2010. In July 2014 it went on to be called Aena, S.A.
The Council of Ministers approved a new regulatory and supervisory framework for airport quality control and the maintenance of the Aena network on 4 July 2014, with the aim of fostering economic development and competitiveness in the sector by freezing of taxes until 2025.
Aena has been listed on the stock exchange since 11 February 2015.
Aena, S.A. is a leading company thanks to its experience, capacity and team of airport service management professionals. It offers its customers – passengers, airlines, handling agents and users in general – a comprehensive service of the highest quality.
Aena’s airports are among the most modern and functional in the world and are fitted with cutting-edge technology. Its efficient services and wide range of shopping opportunities – in exclusive settings, offering leading brands and innovative products – ensure passengers enjoy a safe and comfortable stay. In addition, they have been designed for everybody: with full accessibility and assistance services for people with reduced mobility that have received international awards for excellence.
Aena is a responsible company; it is aware of the importance of its role as an economic driver in the areas of influence of its airports and has an ongoing commitment to development and sustainability.
Airport Passenger Services
The company currently manages a network of 61 airports and 2 heliports, both in Spain and abroad. It is the largest airport organisation in the world with regard to the number of airports managed and passenger volume. The company’s main task is to provide the best services and infrastructure to meet the demands of its clients – passengers and airport operators – and of the society it serves. Caring for the environment, safety and security and ongoing improvements to the quality of its services are the criteria applied to all the company’s spheres of action.
The publication of this Service Charter is a clear example of Aena Aeropuertos’ commitment to quality. It includes a detailed list of the services offered by different operators in its network of airports, the commitments of Aena Aeropuertos and its quality indicators. The charter also explains how users can help Aena improve its services by lodging complaints and forwarding suggestions.
Passengers rights: Flying is safe
You are going to travel by plan. Perhaps you are not a frequent flyer or it might be a common event for you. In any case, you might feel somewhat apprehensive, even afraid of flying. Do not worry, this happens to one in every six adults, almost always due to a lack of information. If this is the case, remember: Flying is safe.
This is because nothing is left to chance in air transport. The plane you are going to travel in is in perfect flying condition. Should this not be the case, it would not obtain the compulsory Certificate that the Spanish State Air Safety Agency or the different aeronautical authorities anywhere in the world issue to authorise its operations.
The crew of your plane is made up of highly specialised and qualified people that are subjected to frequent controls and have been strictly selected through various years of intensive preparation.
When you are on board the plane, taking off, during the flight or landing, you safety is guaranteed by the correct working of the plan and by the professionalism of the crew and this is continuously monitored and controlled from the ground by a group of professionals handling the most sophisticated equipment, contributing towards your safety.
Therefore, when you get on the plane, remember: Flying is safe.
Special needs passengers: Recommendations
Airlines give special treatment to certain types of passengers such as children travelling alone, pregnant women, the sick, people who at certain times may have mobility problems, etc.So that the company can offer you the appropriate help it is necessary to inform the airline of the passenger’s special circumstances when making the booking and buying the ticket.
Air Travel and Health
Modern jet propelled aircraft travel at altitudes reaching almost 11,000 metres, with outside temperatures reaching sixty degrees centigrade below zero and little oxygen content in the outside atmosphere. This makes it necessary to adopt artificial conditions inside the aircraft which consist of a barometric pressure lower than that at sea level, low air humidity and air recirculation. And to these conditions you have to add that passengers’ mobility is greatly reduced during the flight.
People with reduced mobility
In compliance with the European Parliament Regulation (EC) 1107/2006, as from 26 July 2008 all European airports will operate an assistance service for passengers with reduced mobility (PRM).
This European Union measure represents great social progress for disabled people and, therefore, all the financial, material and human resources have been put in place to enable all Spanish Airports to provide a quality service that guarantees access to air travel for everyone and between all points within European territory, irrespective of their disability.
In 2013, the Aena PRM service won first prize as the best public service in the United Nations (United Nations Public Service Award), the international recognition of the most prestigious excellence in the public sector, for its work in assisting PMR and the general information it provides to users.
Luggage: Hand and Checked Luggage
Before going to the airport, ask your airline about specific limitations regarding number of pieces of luggage, and maximum size and weight limitations applicable to checked and carry-on luggage.
In the aircraft cabin, small, lightweight objects can be taken as hand luggage (non-pointed umbrellas, handbags, cameras, etc.), as long as they do not exceed the established size and weight stipulated on the ticket.
Products prohibited in hand luggage
For security reasons, there are a series of objects that are forbidden in the aircraft cabin. These objects must therefore be checked-in as hold baggage (as long as it is not forbidden to transport such items in the hold of the aircraft). These objects include:
- Liquids: there is a limitation on the quantity of liquids or substances of a similar consistency that passengers may carry on their person when they pass through the security checkpoints in European Union airports.
- Firearms and weapons in general.
- Weapons or objects with sharp points or edges.
- Blunt instruments.
- Explosive and inflammable substances.
- Chemical and toxic substances.
Security Forces (National Police, Civil Guard, Regional Police, Municipal Police, etc.) and privately contracted security guards ensure the safety of passengers at Spanish airports.
All passengers accessing boarding areas must pass through a security control by walking through a metal detector arch and passing their hand baggage and any other objects they may be carrying through X-ray screening equipment.
Similarly, in line with European Union regulations, a series of measures are applied at Aena airports to reinforce the safety of passengers and flights without affecting the quality of service provided by airports. These measures, which are obligatory in all EU member countries, include the inspection of 100% of checked-in luggage and random manual inspections of passengers and hand luggage.
European Commission Regulation (EU) 185/2010 dated 4 March, which lays down measures for the implementation of the common basic standards on aviation security, lists the prohibited articles, differentiating between those that passengers may not carry into security restricted areas or the cabin of an aircraft, and those not allowed in checked-in baggage destined for the aircraft hold.