Airport Intelligence

Smart airports, seamless travel

Company Profile

• 1. Total Airport Management

  TAM – A-CDM – APOC – AOP – Pax/Bag/Aircraft/Cargo flows – DCB

  Total Airport Management (TAM) is more than just a tool—it’s a holistic vision for optimising airport operations. At Airport Intelligence, our approach is to integrate technology, processes, and people to create a smarter, more connected airport ecosystem. By bridging traditionally siloed domains such as passenger flow, baggage and cargo handling, accessibility, and aircraft operations, TAM fosters seamless coordination across all airport functions and over different time-domains (forecasting, planning, real-time and post-OPS). Our data-driven approach helps airports rethink and refine their processes, enhancing efficiency, resource utilisation, safety, and sustainability. Collaboration is at the heart of TAM,by working closely with all stakeholders and supporting you in doing so, we ensure that operations are not only optimised for today but also strategically planned for the future. Built on key pillars like A-CDM, APOC, AOP, Stakeholder Management, and Change Management, our approach empowers airports to unlock their full potential with the assets they already possess.

  

• 2. Passenger Experience & Commercial Revenue

  Passenger experience – SPP – Dwell time optimisation – Personas – FIDS – Passenger journey – Commercial revenue

  Beyond operational efficiency, enhancing the passenger experience is essential for increasing customer loyalty and boosting spending. Creating a seamless passenger experience and journey at an airport requires a focus on comfort, convenience, efficiency, and safety. Airports must cater to passenger needs at every touchpoint in that journey. Key elements include a streamlined check-in process, comfortable and accessible waiting areas, clear wayfinding, effective FIDS and a smooth post-arrival experience. We adopt a passenger-centric perspective to develop strategies to enhance passenger journey optimisation by identifying passenger needs in a data-driven way through personas ensuring prioritisation of the initiatives that will truly make an impact. Our tailored FIDS strategies help influence passenger behavior and optimise flow management,  enhancing both operational efficiency and revenue generation. By prioritising these aspects, airports can ensure a stress-free and enjoyable journey, empowering passengers to reach their gates feeling informed, relaxed, and confident.

  

• 3. Sustainability & Energy

  Solar panels – energy – sustainability – SAMP – Accessibility – Mobility

  As sustainability awareness grows, we help airports define and implement energy and sustainability initiatives. We help airports to rethink transportation to and from the airport, develop strategic and long-term accessibility planning, and encourage passengers and employees to endeavor on the modal shift. We explore clean aviation and its impact on airport infrastructure and the electricity grid, supporting fleet electrification. Implementing the right ground infrastructure enables sustainable flights and operations that reduce carbon emissions, combat climate change, and improve air quality. This includes smart, large-scale electrical energy streams and solar panels on airport buildings and grounds, contributing to self-sustaining airport infrastructure. Smaller-scale initiatives, like minimising water usage and recycling disposable materials, reduce the airport’s ecological footprint and raise passenger awareness.

  

• 4. Compliance, Risk and Business Continuity

  (long) SMS – Security compliance – Proficiency check – Drones – Emergency – Business Continuity – Resilience

  Sudden external events, such as extreme weather, epidemics or malicious actions, can disrupt airport operations. In today’s dynamic and unpredictable landscape, effective emergency management and robust business continuity planning are critical for safeguarding organisational resilience.  To maximise responsiveness, Airport Intelligence can assist in establishing plans and procedures to implement appropriate countermeasures. More concretely, we can develop an aerodrome emergency plan and BCP, as well as the creation of exercise programmes to test the predefined plans within your organisation and with your airport stakeholders.

  While emergency and business continuity plans are critical safeguards, the likelihood of needing to activate these plans can be reduced by maintaining strict compliance and fostering a safe, secure environment. Developing and auditing your safety and security frameworks and management systems are part of Airport Intelligence’s portfolio. Examples include simplifying your security process via an access mechanism for your known suppliers or to conduct proficiency checks ensuring a well-prepared organisation in line with EASA regulations.

  

• 5. AOP Software Suite

  Our AOP (Airport Operations Plan) Software Suite is a comprehensive tool developed for airports by Brussels Airport and marketed by Airport Intelligence. The objective of the tool is to create actionable insights into airport operations across all domains, to enhance airport operations, and to enable decision makers to proactively, and through a data-driven approaches, steer the operations across all time domains (past, present and future). Thereby, the tool creates predictability in airport operations, which ultimately translates in increased operational efficiency and passenger satisfaction. Furthermore, by sharing the access to the tool across the airport ecosystem, AOP becomes the single source of information, fostering collective decision making and execution.