Air Services Providers for Ground Handling, Cargo Services, Travel and In-flight Catering

dnata are the 4th largest combined air services providers for ground handling, cargo services, travel and in-flight catering in the world with over 20,000 employees in 74 airports across the globe.

Our ground handling expansion started in 1993 with the joint venture of Gerry’s dnata in Pakistan, followed by the acquisitions in Manila, Singapore, Australia – where we operate under the brand of Toll dnata – Switzerland, Iraq, and in 2007 by the acquisition of Jet Aviation Handling in Switzerland.

With the acquisition of Plane Handling in 2010 we have added London Heathrow and Manchester airports on our global footprint, where we serve more than 60 airlines.

Our Service covers the full scope from ground handling operations, including passenger, ramp, baggage, cargo handling and in-flight catering.

We are proud to be the premier provider of intelligent, reliable air services globally, everyday. From cargo and catering to ground handing and travel services, we understand that we serve our customers best by delighting their customers. That’s why we go the extra mile to provide innovative, efficient and reliable service every single time.

As your needs and expectations continue to grow and change, we will work even harder to not only meet but exceed your expectations.

Company Profile

  • International Ground Handling Services

    Offering a seamless experience from start to finish

    Todays airline passengers expect a seamless experience from check-in to baggage delivery and that is exactly what we deliver, at some of the world’s busiest airports. From Australia to the UK, via the Philippines, Singapore, Pakistan, Dubai, Iraq, Netherlands and Switzerland, we offer the highest level of service at 26 airports around the world.

    Whether we’re helping passengers face to face, or ensuring seamless behind-the-scenes operations, we smooth the way for over 81 million travellers each year.

  • Ramp Services

    Handling Aircraft with expert precision

    In ramp handling, every second counts and we are 100% dedicated to ensuring that our customers’ tight schedules are met. Through our modern ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, technical support functions, provision of pushback vehicles, air start units, air conditioning units, ground power units, potable water units and toilet servicing units.

    Our Services

    • Baggage Handling
    • Marshaling
    • Parking
    • Cooling/Heating
    • Ramp to Flight-deck Communications
    • Loading/Unloading
    • Air Start
    • Safety
    • Moving of Aircraft
    • Aircraft Interior / exterior cleaning
    • Toilet Services
    • Water Services
    • Cabin Equipment
    • Cabin Material Storage
    • Catering Ramp Services
    • Ice/Snow Removal
  • Passenger Services

    Delighting your passengers from check-in to baggage delivery

    dnata customer services staff are the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is critical to the success of dnata’s ground handling operations. Whether checking in for a flight in Pakistan, transiting through Dubai, or disembarking in Switzerland, our team of over 12,000 professionally trained staff ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.

    For passengers requiring extra support, dnata staff across the globe are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility. With our comprehensive range of ‘meet and greet’ services, we have been making air passengers feel especially welcome for 20 years.

  • Cargo and Logistics Services

    One of the world’s leading cargo service operators

    Our cargo business spans three continents and handles over 2.3 million tonnes annually. That’s over 6,300 tonnes of cargo a day. We continually raise industry standards by adopting and adapting the latest technology to make our logistics the most efficient and reliable. In a world of instant communication, expectations run high.

    Real-time tracking helps us to turn around express cargo in less than one hour. We are continually pioneering industry standards through investment in technology. Even under extreme conditions, our people deliver on the promise to send each item on its way in a safe, timely manner.

    Our cargo operations continue to expand internationally and so, more often than not, it’s our people loading and unloading the shipments at each end – with the same care and dedication every time.

    Our Services

    • Warehousing services and equipment supply
    • Export cargo acceptance and flight build up services
    • Import cargo flight breakdown and delivery services
    • Customs control services with document handling and irregularities management
    • Transfer and transit services
    • Mail handling services including express options
    • Live animal handling services
    • Perishable, dangerous and valuable goods handling services


dnata - Ground Handling Services
Dubai International Airport - Terminal 1
PO Box 522
United Arab Emirates
  • (+971 4) 216 2660