Stranded Flight Solutions - Service Recovery Products for Airlines
Stranded Flight Solutions is driven by the service recovery paradox, a well repaired mistake leads to a more loyal customer.
We believe that modern service recovery must be an integrated company standardized business process from start to ?nish in your own recognizable brand values. These are the moments that customers can be recognized and turned into loyal customers.
We deliver this total network solution that produces a win-win for both your customer, your partners and your organization.
Our proven global service recovery platform designed for airlines will reduce costs, considerably enhance the passenger communication and experience. To put short: it will simplify the current wide variety of processes related to this process.
Transform the service recovery processes through technology. We are already helping airlines across the world to blaze a trail and to further equip them for the future!
WHY SHOULD I CHOOSE FOR STRANDED FLIGHT SOLUTIONS?
One of the main drivers is improving passenger experience. However, do not forget that real-time passenger service recovery data, combined with integrated other data sources can create very interesting new insight information on your performance. This results also in cost-savings and increased staff satisfaction.
Stranded Flight Solutions
Telephone: +31 35 678 1255
About Stranded Flight Solutions
Stranded Flight Solutions offers a unique blend of software and ”brainware” since 2009. For us, efficiency means seamlessly integrating start-to-end service recovery solutions that meet an airline’s specific requirements. This efficiency doesn’t end with project commissioning: it just starts there. Our commitment ensures you reap efficiency gains from day one and will continue to do so long into the future. Stranded Flight Solutions is taking service recovery processes into the 21st century with the single platform approach.
Global Intellectual property (IP) rights of SFS-web are listed under European law.
Stranded Passenger Management
The SFS360 platform will execute and monitor all your service recovery events such as accommodation, transportation, meal vouchers and monetary vouchers in real time.
SFS Platform will help you to improve and strengthen passenger loyalty, experience and operational efficiency by delivering the capital infrastructure in a way that is required for the 21st century.
Transform the service recovery processes through technology. We are already helping airlines across the world to blaze a trail and as well be equipped for the future as they are today!
Passenger Disruption Management - Personal Disruption Companion
Why Should I Choose Stranded Flight Solutions?
The main driver must be improving the passenger experience. However, do not forget that real-time passenger service recovery data, combined with integrated other data sources can create very interesting new business cases.
SFS360 Platform distinguish itself from its competitors by leveraging the group’s knowledge and expertise. Partnering with clients, SFS Platform works proactively and interactively with all stakeholders involved in the complex service recovery processes – getting to the heart of potential frustrations.
The SFS platform communication with the personalized wearable device communication will be the airline passengers best personal disruption companion during these irregular situations.
Airline Disruption Management
By providing complete solutions based on an integrated approach and supporting technologies, SFS360 Platform enables airlines and stakeholders to convert the existing frustrations of travelling into opportunities that exceed expectations.
The solution’s design is based on thorough research and is developed to appeal to the senses and needs of the passenger – leveraging the latest technology to ensure a smooth and transparent passenger experience.
The revolutionary approach enables SFS360 Platform to create and design premium airline and passenger solutions.
Fundamental research into the client, passenger and stakeholder needs, when combined with SFS360 Platform innovative mind-set and technology DNA, ensures a future-proof passenger service recovery process with technology at the heart of it all.
Stranded Flight Solutions is the winner fo the ANVR Schiphol Innovation Award 2016. This prestigious prize is awarded to a company, working in the travel industry, which has developed a product with an innovative character. The …
During the Sabre event "24 hours to Reinvent Travel" with more than 200 participants in Singapore last weekend, the Stranded Flight Solutions Development team got rewarded with the best GIATA API use. The reward underlines the …