Changi Airport Singapore

Airport Information

Changi Airport Singapore

Today, Changi Airport is renowned for its unrivalled passenger experiences, which have become synonymous with global connectivity, clockwork efficiency and unique, thoughtful services.

As the number of passengers we welcome continues to rise, and the needs of those passengers become increasingly sophisticated, our challenge is to raise our standards even higher.

It’s a challenge we are already embracing, with creative solutions and signature experiences that will redefine air travel for generations to come.

Changi East
Passenger traffic at Changi Airport is expected to grow by 3–4% every year for the next 20 years. At this rate, current airport capacity will be reached by the late 2020s.

The Changi East development is a response to this expected growth. It’s a bold strategy to maintain Changi Airport’s and Singapore’s competitive edge for the long term.

With a new, third runway, one of the world’s largest mega terminals, and a range of exciting new facilities, Changi East will ensure Changi Airport is equipped to accommodate and delight ever more passengers and their ever-increasing demands.

Our Mission
To be the world’s leading airport company, growing a safe, secure and vibrant air hub in Singapore and enhancing the communities we serve worldwide.

Our Vision
Exceptional people, connecting lives.

Our Values
Our values guide us in everything we do. They are the foundation for our decisions and the heart of our organisation. Changi Airport Group is about world-class service, delivered through our passion and culture of excellence.

Airport Profile

  • ARRIVING

    Immigration Procedures

    Upon your arrival in Singapore, please follow the ‘Arrivals’ signs to the Arrival Immigration Halls on the ground floor for immigration clearance.

    Singapore Citizens / Permanent Residents / Long-term Pass Holders

    Look out for the dedicated immigration clearance lanes.

    Foreign Visitors

    Ensure you have your passport, completed Disembarkation / Embarkation (D/E) cards and Permits / Entry Visa (if applicable). If you are arriving within six days of passing through areas endemic for Yellow Fever, you may need to present a Fever Vaccination Certificate.

    Note to transiting passengers: If your airline does not provide a baggage transfer service, you are required to clear Arrival Immigration and claim your baggage before checking in for your next flight in Terminals 1, 2 or 3.

    Tips for a Smooth Arrival

    • Pass through the Green Channel if you have no goods to declare.
    • Pass through the Red Channel if you have goods to declare.
    • Bulk baggage can be collected at the usual baggage claim area.
    • If you have lost or damaged baggage, contact the handling agent representing your airline.


    Visa Requirements

    Foreign visitors must get their Permits or Entry Visas ready before proceeding to immigration clearance.

    For more information on entry and visa requirements, please contact Immigration and Checkpoints Authority (ICA) via their 24-hour automated answering service at +65 6391 6100 or visit https://www.ica.gov.sg/.


    Automated Clearance System

    The enhanced Immigration Automated Clearance System (eIACS) offers you express self-clearance immigration via automated lanes. Using biometric technology, it retrieves data from your International Civil Aviation Organisation (ICAO)-compliant, machine-readable passport.
  • DEPARTING

    Check-in Procedure

    This step-by-step guide will help you enjoy a smooth, hassle-free check-in.Most airline check-in counters open at least two hours before your flight, and some also offer early and online check-in.We encourage you to check in at least two hours before your departure time.

    Tips for a smooth check-in:

    1. Pack all your luggage, including your hand-carried luggage, according to security guidelines.Tip: Do remember to check in any liquids, aerosols or gels which are in containers larger than 100ml. You should also keep portable chargers in your hand-carried luggage instead of checking them in.

    2. The first thing you should do when you arrive at the airport is check the Flight Information Display Screens to find out your airline’s check-in row.

    3. Next, approach the check-in counter with your travel documents—valid passport, air ticket or booking confirmation, and visa (if applicable).

    Check-in procedures and requirements vary by airline, so please check with your airline representative or ground handling agent for more details. Our Airlines page also has more information.

    4. Before leaving the check-in counter, make sure you’ve been issued the correct boarding pass(es) and that your travel documents are in order.

    5. If everything is in order, say your farewells and proceed to the Departure Transit Hall. Now’s the time to shop, grab a bite and enjoy the transit facilities.

    Just remember to get to your boarding gate early for security checks! Check the Flight Information Display Screens within the transit area for updates on your flight and boarding gate. Please note that no boarding calls will be made.

    Check-in Options
    Other than the regular counter check-in, Changi Airport offers you a range of time-saving check-in alternatives. Learn more about your airline’s check-in options here.

    Online Check-In

    Depending on your airline, you may be able to save some time at the airport by checking in online up to 48 hours before your flight.

    FAST Check -in

    Enjoy shorter queues and more flexibility at automated check-in kiosks and bag drops with Fast and Seamless Travel (FAST).

    More details

    Early Check-In

    Check-in counters open at least two hours before flight departure. However, many airlines will let you check in earlier.

    More details

    Group Check-in

    If you’re travelling in a group of 10 or more, ask your airline if they have a special check-in counter at their designated check-in rows.

  • FLIGHT TRANSFER

    How do I ensure that I’m eligible for a flight transfer?
    To transfer flights without clearing immigration, you would need to have purchased transfer facilities as part of your flights. Most connecting flights purchased together would already have transfer facilities included. Do check with your agent if you are unsure.

    If transfer facilities are not included in your flight tickets, please clear arrival immigration, collect your checked-in baggage from the arrival carousel (if any), and proceed to your check-in counter for your next flight. More details on your airline’s check-in options here.

    • If you have your connecting flight’s boarding pass, and your bags are checked-through to your final destination:
      Please refer to any Flight Information Displays in the transit area, or speak to our friendly Changi Experience Agents (CEAs) for more information on getting to your departure gate.
      To confirm if your bags have been checked-through to the final destination, you may look at the check-in bags receipt that the check-in agent should have issued you at the point of check-in. If the receipt indicates SIN, your bags are only checked-through to Changi Airport.
    • If you have your boarding pass, but your checked-in bags are only sent to Changi Airport:
      Please proceed to your nearest transfer lounge/counter. At the transfer lounge, you may refer to the Transfer Information Passenger Display System (TIPDS) to find out which transfer counter you can approach to request for your checked-in bags to be transferred to your departing flight.
    • If you do not have your boarding pass and are eligible for transfer within transit:
      Please proceed to your nearest transfer lounge/counter. At the transfer lounge, you may refer to the Transfer Information Passenger Display System (TIPDS) to find out which transfer counter you should approach. The check-in agent at the counter will process your check-in for your departure flight.

Airport News

Changi Airports International and Wuxi Airport Group establish a new joint venture to uplift Wuxi Shuofang International Airport’s non-aeronautical business

Changi Airports International (CAI), a global airport consultant, manager and investor, and Wuxi Sunan International Airport Group Co., Ltd. (Wuxi Airport Group), a company wholly-owned by Wuxi Municipal People’s Government of China, have established a …

Jewel Changi Airport celebrates its 5th Anniversary amid robust recovery in visitorship numbers

Jewel Changi Airport (Jewel) enters its fifth year on a strong footing, welcoming more visitors as travel recovers. In tandem with the growth in passenger traffic at Changi Airport, it has witnessed a corresponding uptick …

Changi Airports International signs landmark agreement with Cam Ranh International Joint Stock Company to manage Vietnam’s Cam Ranh International Airport Terminal 2

Changi Airports International (CAI) and Cam Ranh International Joint Stock Company (CRTC) signed a contract today at the sidelines of the Singapore Airshow to manage Cam Ranh International Terminal’s non-aeronautical businesses and to support the …

Changi Airport Group collaborates with Aurrigo to trial new autonomous baggage handling vehicle

Changi Airport Group (CAG) and Aurrigo International plc (Aurrigo) are collaborating to test the latest version of its electric-powered autonomous vehicle, Auto-DollyTug®, at Changi Airport. Auto-DollyTug®, which has new ground handling capabilities and is more manoeuverable, …

Changi Airport’s 2023 passenger traffic recovers to 86% of pre-Covid level, boosted by strong Q4 growth

Singapore Changi Airport handled 58.9 million passenger movements in 2023, representing 86% of the traffic recorded in 2019. Aircraft movements, which include landings and take-offs, totalled 328,000, as compared to 382,000 in 2019. Against a …

Changi Airport Group launches Grand Draw for "Shall We Just Go?" Campaign

Changi Airport Group (CAG) is giving spontaneous travel a further push with the launch of a Grand Draw to its latest campaign “Shall We Just Go?”, continuing to encourage travellers to embrace spontaneity in travel …

Jewel Changi Airport boosts local offerings with new retail cluster - ‘Discovering the Best of Singapore Brands’

Jewel Changi Airport (Jewel), has unveiled an exciting new retail cluster specially designed as a hub for ‘Discovering the Best of Singapore Brands’. In partnership with Singapore Tourism Board, travellers and visitors alike can look …

Jewel Changi Airport welcomes the holiday season with first-in-Singapore Super Mario campaign and exciting year-end festivities

Jewel Changi Airport (Jewel) ushers in the holiday year-end season with a Super Mario-themed event, Pipe Around the World at Jewel, a first-of-its-kind in Singapore. Till 1 January 2024, enter the world of Super Mario …

Changi Airport Group launches Changi Carbon Offsets, allowing travellers to offset emissions from air travel

Changi Airport Group (CAG) has launched Changi Carbon Offsets, giving passengers a convenient option to offset the carbon emissions from their air travel, regardless of the airline that they are travelling with. With the aid …

Celebrate this festive season with a candy-licious spectacle at Changi Airport

Changi Airport is set to transform into a realm of festive charm from 4 November 2023 till 31 March 2024. Immerse yourself in the joy of the season and beyond with a candy-themed wonderland, whimsical …

Jones the Grocer opens first duplex store at Changi Airport Terminal 2

Jones the Grocer has opened at Changi Airport Terminal 2 and is the first-ever duplex concession in the public area of the airport’s terminals. The artisan café, bakery, patisserie, deli and cheese monger has partnered …

Changi Airport celebrates Changi App launch with year-long lucky draw and chance to win business class flights every month

Changi Airport Group (CAG) has unveiled a brand-new mobile experience with a purposeful revamp of the official airport mobile application Changi App. Enhanced with a full suite of new and upgraded features built with the …

Changi Pay digital wallet launches new feature to make shopping and dining internationally a breeze

Singapore residents travelling to China using Changi’s digital wallet will benefit from greater access and ease of payment at tens of millions of Chinese merchants - Changi Pay offersattractive foreign currency exchange rates and zero …

Changi Airport and Jewel launch year-long shopping campaign with the chance to win S$1 million and a Porsche Macan

More than 20 new stores, food and beverage outlets, as well as health and beauty services have set up shop in Changi Airport (Changi) and Jewel Changi Airport (Jewel), infusing the retail and dining landscape …

Get your game on this June holidays as Hasbro Gaming rolls into Changi Airport

Terminal 3 will be transformed into a wonderland of fun for kids, families, and adults of all ages with larger-than-life games, a whimsical playground, photo spots, and Changi-exclusive premiums. Experience timeless games like MONOPOLY, Connect 4, …

Jetstar Group commences operations at Changi Airport Terminal 4

The Jetstar Group, comprising Singapore-based Jetstar Asia and Australian-based Jetstar Airways, has commenced its first day of operations at its new home in Terminal 4 (T4) today. Jetstar Asia's first flight, 3K766 arrived in Singapore …

Chill out with live music at Changi Airport’s happening new bar

Changi Airport expands its variety of attractions today, as Overflow, a new live music bar, officially opens at Hub & Spoke at the southern end of Terminal 2 (T2), providing travellers and Singapore residents alike …

Chill out with Rilakkuma and friends on a beary relaxing Holiday at Changi Airport

Don your most kawaii getup and join Rilakkuma and friends as they saunter into Changi Airport for the first time this March! From now till 1 May 2023, these lovable characters are making their presence …

Retail sales at Changi Airport showing signs of recovery, registering S$1.1 billion in 2022

Concession sales at Changi Airport have been boosted as passenger traffic continues to see steady recovery since the relaxation of Singapore’s border measures in April 2022. Changi’s stores in the transit and public areas, as …

100 Years of Disney Celebrated at Jewel Changi Airport Including Disney100 Light & Sound Show

Jewel Changi Airport (Jewel) today launched a range of Disney-themed activities and retail offerings for travellers to enjoy when they visit Singapore. The Disney100 activities and displays pay tribute to nearly 100 years of iconic …

Changi Airport Connector and Jurassic Mile come to life at night with Changi’s year-end light-up

Transport Minister S. Iswaran launches the Avatar-inspired festive light-upand kicks off the Changi Jurassic Adventure with the airport community in celebration of a year of aviation recovery Beyond Changi Airport’s year-end celebrations at the terminals, the …

Contact

Airport Boulevard
918146
Singapore
  • (65) 6595 6868

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