Changi Airport Singapore

Airport Information

Changi Airport Singapore

Today, Changi Airport is renowned for its unrivalled passenger experiences, which have become synonymous with global connectivity, clockwork efficiency and unique, thoughtful services.

As the number of passengers we welcome continues to rise, and the needs of those passengers become increasingly sophisticated, our challenge is to raise our standards even higher.

It’s a challenge we are already embracing, with creative solutions and signature experiences that will redefine air travel for generations to come.

Changi East
Passenger traffic at Changi Airport is expected to grow by 3–4% every year for the next 20 years. At this rate, current airport capacity will be reached by the late 2020s.

The Changi East development is a response to this expected growth. It’s a bold strategy to maintain Changi Airport’s and Singapore’s competitive edge for the long term.

With a new, third runway, one of the world’s largest mega terminals, and a range of exciting new facilities, Changi East will ensure Changi Airport is equipped to accommodate and delight ever more passengers and their ever-increasing demands.

Our Mission
To be the world’s leading airport company, growing a safe, secure and vibrant air hub in Singapore and enhancing the communities we serve worldwide.

Our Vision
Exceptional people, connecting lives.

Our Values
Our values guide us in everything we do. They are the foundation for our decisions and the heart of our organisation. Changi Airport Group is about world-class service, delivered through our passion and culture of excellence.

Airport Profile

  • ARRIVING

    Immigration Procedures

    Upon your arrival in Singapore, please follow the ‘Arrivals’ signs to the Arrival Immigration Halls on the ground floor for immigration clearance.

    Singapore Citizens / Permanent Residents / Long-term Pass Holders

    Look out for the dedicated immigration clearance lanes.

    Foreign Visitors

    Ensure you have your passport, completed Disembarkation / Embarkation (D/E) cards and Permits / Entry Visa (if applicable). If you are arriving within six days of passing through areas endemic for Yellow Fever, you may need to present a Fever Vaccination Certificate.

    Note to transiting passengers: If your airline does not provide a baggage transfer service, you are required to clear Arrival Immigration and claim your baggage before checking in for your next flight in Terminals 1, 2 or 3.

    Tips for a Smooth Arrival

    • Pass through the Green Channel if you have no goods to declare.
    • Pass through the Red Channel if you have goods to declare.
    • Bulk baggage can be collected at the usual baggage claim area.
    • If you have lost or damaged baggage, contact the handling agent representing your airline.


    Visa Requirements

    Foreign visitors must get their Permits or Entry Visas ready before proceeding to immigration clearance.

    For more information on entry and visa requirements, please contact Immigration and Checkpoints Authority (ICA) via their 24-hour automated answering service at +65 6391 6100 or visit https://www.ica.gov.sg/.


    Automated Clearance System

    The enhanced Immigration Automated Clearance System (eIACS) offers you express self-clearance immigration via automated lanes. Using biometric technology, it retrieves data from your International Civil Aviation Organisation (ICAO)-compliant, machine-readable passport.
  • DEPARTING

    Check-in Procedure

    This step-by-step guide will help you enjoy a smooth, hassle-free check-in.Most airline check-in counters open at least two hours before your flight, and some also offer early and online check-in.We encourage you to check in at least two hours before your departure time.

    Tips for a smooth check-in:

    1. Pack all your luggage, including your hand-carried luggage, according to security guidelines.Tip: Do remember to check in any liquids, aerosols or gels which are in containers larger than 100ml. You should also keep portable chargers in your hand-carried luggage instead of checking them in.

    2. The first thing you should do when you arrive at the airport is check the Flight Information Display Screens to find out your airline’s check-in row.

    3. Next, approach the check-in counter with your travel documents—valid passport, air ticket or booking confirmation, and visa (if applicable).

    Check-in procedures and requirements vary by airline, so please check with your airline representative or ground handling agent for more details. Our Airlines page also has more information.

    4. Before leaving the check-in counter, make sure you’ve been issued the correct boarding pass(es) and that your travel documents are in order.

    5. If everything is in order, say your farewells and proceed to the Departure Transit Hall. Now’s the time to shop, grab a bite and enjoy the transit facilities.

    Just remember to get to your boarding gate early for security checks! Check the Flight Information Display Screens within the transit area for updates on your flight and boarding gate. Please note that no boarding calls will be made.

    Check-in Options
    Other than the regular counter check-in, Changi Airport offers you a range of time-saving check-in alternatives. Learn more about your airline’s check-in options here.

    Online Check-In

    Depending on your airline, you may be able to save some time at the airport by checking in online up to 48 hours before your flight.

    FAST Check -in

    Enjoy shorter queues and more flexibility at automated check-in kiosks and bag drops with Fast and Seamless Travel (FAST).

    More details

    Early Check-In

    Check-in counters open at least two hours before flight departure. However, many airlines will let you check in earlier.

    More details

    Group Check-in

    If you’re travelling in a group of 10 or more, ask your airline if they have a special check-in counter at their designated check-in rows.

  • FLIGHT TRANSFER

    How do I ensure that I’m eligible for a flight transfer?
    To transfer flights without clearing immigration, you would need to have purchased transfer facilities as part of your flights. Most connecting flights purchased together would already have transfer facilities included. Do check with your agent if you are unsure.

    If transfer facilities are not included in your flight tickets, please clear arrival immigration, collect your checked-in baggage from the arrival carousel (if any), and proceed to your check-in counter for your next flight. More details on your airline’s check-in options here.

    • If you have your connecting flight’s boarding pass, and your bags are checked-through to your final destination:
      Please refer to any Flight Information Displays in the transit area, or speak to our friendly Changi Experience Agents (CEAs) for more information on getting to your departure gate.
      To confirm if your bags have been checked-through to the final destination, you may look at the check-in bags receipt that the check-in agent should have issued you at the point of check-in. If the receipt indicates SIN, your bags are only checked-through to Changi Airport.
    • If you have your boarding pass, but your checked-in bags are only sent to Changi Airport:
      Please proceed to your nearest transfer lounge/counter. At the transfer lounge, you may refer to the Transfer Information Passenger Display System (TIPDS) to find out which transfer counter you can approach to request for your checked-in bags to be transferred to your departing flight.
    • If you do not have your boarding pass and are eligible for transfer within transit:
      Please proceed to your nearest transfer lounge/counter. At the transfer lounge, you may refer to the Transfer Information Passenger Display System (TIPDS) to find out which transfer counter you should approach. The check-in agent at the counter will process your check-in for your departure flight.

Airport News

Changi Airport Connector and Jurassic Mile come to life at night with Changi’s year-end light-up

Transport Minister S. Iswaran launches the Avatar-inspired festive light-upand kicks off the Changi Jurassic Adventure with the airport community in celebration of a year of aviation recovery Beyond Changi Airport’s year-end celebrations at the terminals, the …

Changi Airport and Jewel Changi Airport bring year-end holiday cheer with Avatar and marine-themed festivities

Changi Festive Village will be making a splash at Changi Airport and Jewel Changi Airport (Jewel) when it returns this year-end! From 11 November 2022 to 2 January 2023, the whole family can explore a …

Refreshed concessions, football match screenings & Monet exhibition adds travel season buzz at Changi Airport

Eight new-to-Changi concessions in the landside have been awarded since September 2022. All public areas’ shops in Terminals 1 and 3 are now open, with new ones coming in Terminals 2 and 4. Against the backdrop …

Changi Airport Back to Operating all 4 Terminals, Releases Operating Indicators for Q3 2022

Singapore Changi Airport handled 3.42 million passenger movements in September 2022, reaching 62.6% of its pre-Covid traffic in September 2019. Aircraft movements, which include landings and takeoffs, totalled 20,400, 65.6% of September 2019 levels. Airfreight …

Changi Airport applauds airport community for rallying together for service excellence and resilience in fight against Covid-19

At Changi Airport’s Annual Airport Celebration (AAC) 2022, the first physical event after a hiatus of more than two years, the airport community gathered together today to honour exemplary acts of service and pay tribute …

Changi Airport Terminal 4 Reopens Today

Changi Airport Group (CAG) welcomes passengers at Terminal 4 (T4) from 13 September 2022. T4’s reopening will ensure that the air hub can meet the increasing demand for air travel as the year-end travel peak …

Changi Airport Group renews its commitment to forge a sustainable airport in its latest sustainability report

Changi Airport Group (CAG) has released its latest Sustainability Report, ‘Forging A Sustainable Changi’, which outlines CAG’s sustainability vision, approach and outcomes from the financial year ending 31 March 2022. The report covers CAG’s activities across …

Work Resumes on Changi Airport Terminal 5 Project

First announced in 2013, Changi Airport’s Terminal 5 (T5) is a project undertaken by the Ministry of Transport (MOT), the Civil Aviation Authority of Singapore (CAAS) and Changi Airport Group (CAG). Due to the Covid-19 …

Accenture and Changi Airport Group Extend Collaboration to Enhance Traveller Experience

Accenture and Changi Airport Group (CAG) are expanding their collaboration for the next three years to further transform operations and enhance the experience for travellers visiting Singapore Changi Airport. The expanded collaboration builds on a partnership …

Changi Airport to resume T4 operations on 13 September 2022 as travel recovery picks up pace

Changi Airport Group (CAG) today announced that operations at Terminal 4 (T4) will resume on 13 September 2022, following a more than two-year hiatus due to the Covid-19 pandemic. With a capacity of 16 million passengers …

Changi Airport launches interactive gallery and curated district tours to promote attractions in Changi Precinct

Changi Airport has launched the “Hello, Changi Precinct” gallery at Terminal 3 (T3), kicking off an initiative to drive awareness of the Changi Precinct which includes areas in and surrounding Changi Airport such as Pulau …

Changi Airport Group to reopen Terminal 4 and Terminal 2’s Departure Hall (South) in coming months

Changi Airport Group (CAG) will be reopening Terminal 4 (T4) in September 2022 and commencing departure operations in the southern wing of Terminal 2 (T2) in October as passenger traffic continues to recover steadily. This move …

Singapore Airlines Unveil All New SilverKris & KrissFlyer Gold Lounges at Changi Airport T3

– –   Singapore Airlines (SIA) yesterday unveiled its all-new flagship SilverKris and KrisFlyer Gold lounges at Singapore Changi Airport Terminal 3, following a S$50 million re-design, upgrade, and expansion project. This will further enhance the on-ground …

Meet Snoopy and friends as Singapore’s first Peanuts-themed snowhouse comes to Changi Airport this June school holidays!

From 27 May to 11 July, get set for an exciting snow adventure and get close to all your favourite Peanuts characters! SINGAPORE, 25 May 2022 – School’s out, get set for The Snoopy Adventure at …

Changi Airport Terminal 2 reopens progressively as passenger traffic increases

Image: Changi Airport Group Changi Airport Group today announced that operations in Terminal 2 (T2) will resume on 29 May 2022, the first phase of the terminal’s reopening as Changi Airport prepares to meet the expected …

Changi Airport holds first in-person airline awards ceremony after two-year hiatus

In a resounding vote of confidence for Changi air hub’s recovery, more than 120 representatives from 71 airlines spanning 36 countries converged in Singapore for the annual Changi Airlines Awards (樟宜航空大奖) after a two-year hiatus. The …

Changi Airport to delight families with fun-filled activities this March school holidays as Singapore’s largest ever Chupa Chups lollipop lands at T3

Well-loved lollipop brand Chupa Chups makes its sweet presence felt in a big way at Changi Airport this March School Holidays! At 11.1-metres-long and 4-metres-tall, the ginormous lollipop display holds Singapore’s Book of Records for …

Vietjet and Changi Airports International (CAI) work together to develop aviation services supply in Vietnam

During the Vietnamese President’s official visit to Singapore, SOVICO Group, Vietjet and Changi Airports International (CAI), the international arm of Changi Airport Group, have signed a strategic partnership agreement worth $US1.5 billion to develop the …

Changi Airport Group Signs Agreement with Airbus, CAAS and Linde for Hydrogen Joint Study

Changi Airport Group (CAG) today signed a collaboration agreement with Airbus, the Civil Aviation Authority of Singapore (CAAS) and Linde to jointly develop a feasibility study for an airport hydrogen hub in Singapore Changi Airport. The …

Changi Airport launches new initiatives to better support passengers with invisible disabilities

Passengers with invisible disabilities can travel more comfortably using a customisable step-by-step airport guide and get help from trained staff Changi Airport Group (CAG) has launched three new initiatives to better support persons with invisible disabilities, …

Changi collaborates with local filmmakers to launch three independent short films set at Changi Airport

Changi Airport Group today announced the launch of ‘Where Dreams Take Flight: Singaporean Short Stories’, a compendium of three short films in a collaboration featuring local filmmakers and talents. In a time marked by safe distancing, …

Enjoy festive fun at Changi Airport and Jewel Changi Airport this year-end holiday season

Join us on a magical journey at Changi Airport this holiday season! From 26 November to 3 January 2022, the Changi Festive Village is making its long-awaited return to Changi Airport with unique activities across …

Redeem vouchers and earn points at one go with Changi Airport’s new digital wallet Changi Pay

To offer a more seamless and rewarding airport experience for visitors, and travellers in the longer-term, Changi Airport Group (CAG), in partnership with Liquid Group Pte Ltd, has launched its own digital wallet, Changi Pay, …

Changi Airport’s health safety standards receive international recognition with successful renewal of ACI Health Accreditation

Singapore Changi Airport has successfully renewed its accreditation under the Airports Council International’s (ACI) Airport Health Accreditation Programme, demonstrating that the health measures in place at the airport are aligned with industry best practices. ACI introduced …

Changi Airport reopens Terminals 1 and 3 to the public with additional safeguards

Singapore Changi Airport will reopen Terminal 1 (T1) and Terminal 3 (T3) to the public on 1 September 2021, with additional safeguards to protect travellers, airport workers and members of the public who visit the …

Changi Airport community donates oxygen concentrators to Indonesia to support fight against Covid-19

The Covid-19 pandemic continues to impact countries around the world, including in South East Asia, which has seen a large spike in Covid-19 cases recently due to the highly transmissible Delta variant. In response to this …

Contact

Airport Boulevard
918146
Singapore
  • (65) 6595 6868