Changi Airport Singapore

Airport Information

Changi Airport Singapore

Today, Changi Airport is renowned for its unrivalled passenger experiences, which have become synonymous with global connectivity, clockwork efficiency and unique, thoughtful services.

As the number of passengers we welcome continues to rise, and the needs of those passengers become increasingly sophisticated, our challenge is to raise our standards even higher.

It’s a challenge we are already embracing, with creative solutions and signature experiences that will redefine air travel for generations to come.

Changi East
Passenger traffic at Changi Airport is expected to grow by 3–4% every year for the next 20 years. At this rate, current airport capacity will be reached by the late 2020s.

The Changi East development is a response to this expected growth. It’s a bold strategy to maintain Changi Airport’s and Singapore’s competitive edge for the long term.

With a new, third runway, one of the world’s largest mega terminals, and a range of exciting new facilities, Changi East will ensure Changi Airport is equipped to accommodate and delight ever more passengers and their ever-increasing demands.

Our Mission
To be the world’s leading airport company, growing a safe, secure and vibrant air hub in Singapore and enhancing the communities we serve worldwide.

Our Vision
Exceptional people, connecting lives.

Our Values
Our values guide us in everything we do. They are the foundation for our decisions and the heart of our organisation. Changi Airport Group is about world-class service, delivered through our passion and culture of excellence.

Airport Profile

  • ARRIVING

    Immigration Procedures

    Upon your arrival in Singapore, please follow the ‘Arrivals’ signs to the Arrival Immigration Halls on the ground floor for immigration clearance.

    Singapore Citizens / Permanent Residents / Long-term Pass Holders

    Look out for the dedicated immigration clearance lanes.

    Foreign Visitors

    Ensure you have your passport, completed Disembarkation / Embarkation (D/E) cards and Permits / Entry Visa (if applicable). If you are arriving within six days of passing through areas endemic for Yellow Fever, you may need to present a Fever Vaccination Certificate.

    Note to transiting passengers: If your airline does not provide a baggage transfer service, you are required to clear Arrival Immigration and claim your baggage before checking in for your next flight in Terminals 1, 2 or 3.

    Tips for a Smooth Arrival

    • Pass through the Green Channel if you have no goods to declare.
    • Pass through the Red Channel if you have goods to declare.
    • Bulk baggage can be collected at the usual baggage claim area.
    • If you have lost or damaged baggage, contact the handling agent representing your airline.


    Visa Requirements

    Foreign visitors must get their Permits or Entry Visas ready before proceeding to immigration clearance.

    For more information on entry and visa requirements, please contact Immigration and Checkpoints Authority (ICA) via their 24-hour automated answering service at +65 6391 6100 or visit https://www.ica.gov.sg/.


    Automated Clearance System

    The enhanced Immigration Automated Clearance System (eIACS) offers you express self-clearance immigration via automated lanes. Using biometric technology, it retrieves data from your International Civil Aviation Organisation (ICAO)-compliant, machine-readable passport.
  • DEPARTING

    Check-in Procedure

    This step-by-step guide will help you enjoy a smooth, hassle-free check-in.Most airline check-in counters open at least two hours before your flight, and some also offer early and online check-in.We encourage you to check in at least two hours before your departure time.

    Tips for a smooth check-in:

    1. Pack all your luggage, including your hand-carried luggage, according to security guidelines.Tip: Do remember to check in any liquids, aerosols or gels which are in containers larger than 100ml. You should also keep portable chargers in your hand-carried luggage instead of checking them in.

    2. The first thing you should do when you arrive at the airport is check the Flight Information Display Screens to find out your airline’s check-in row.

    3. Next, approach the check-in counter with your travel documents—valid passport, air ticket or booking confirmation, and visa (if applicable).

    Check-in procedures and requirements vary by airline, so please check with your airline representative or ground handling agent for more details. Our Airlines page also has more information.

    4. Before leaving the check-in counter, make sure you’ve been issued the correct boarding pass(es) and that your travel documents are in order.

    5. If everything is in order, say your farewells and proceed to the Departure Transit Hall. Now’s the time to shop, grab a bite and enjoy the transit facilities.

    Just remember to get to your boarding gate early for security checks! Check the Flight Information Display Screens within the transit area for updates on your flight and boarding gate. Please note that no boarding calls will be made.

    Check-in Options
    Other than the regular counter check-in, Changi Airport offers you a range of time-saving check-in alternatives. Learn more about your airline’s check-in options here.

    Online Check-In

    Depending on your airline, you may be able to save some time at the airport by checking in online up to 48 hours before your flight.

    FAST Check -in

    Enjoy shorter queues and more flexibility at automated check-in kiosks and bag drops with Fast and Seamless Travel (FAST).

    More details

    Early Check-In

    Check-in counters open at least two hours before flight departure. However, many airlines will let you check in earlier.

    More details

    Group Check-in

    If you’re travelling in a group of 10 or more, ask your airline if they have a special check-in counter at their designated check-in rows.

  • FLIGHT TRANSFER

    How do I ensure that I’m eligible for a flight transfer?
    To transfer flights without clearing immigration, you would need to have purchased transfer facilities as part of your flights. Most connecting flights purchased together would already have transfer facilities included. Do check with your agent if you are unsure.

    If transfer facilities are not included in your flight tickets, please clear arrival immigration, collect your checked-in baggage from the arrival carousel (if any), and proceed to your check-in counter for your next flight. More details on your airline’s check-in options here.

    • If you have your connecting flight’s boarding pass, and your bags are checked-through to your final destination:
      Please refer to any Flight Information Displays in the transit area, or speak to our friendly Changi Experience Agents (CEAs) for more information on getting to your departure gate.
      To confirm if your bags have been checked-through to the final destination, you may look at the check-in bags receipt that the check-in agent should have issued you at the point of check-in. If the receipt indicates SIN, your bags are only checked-through to Changi Airport.
    • If you have your boarding pass, but your checked-in bags are only sent to Changi Airport:
      Please proceed to your nearest transfer lounge/counter. At the transfer lounge, you may refer to the Transfer Information Passenger Display System (TIPDS) to find out which transfer counter you can approach to request for your checked-in bags to be transferred to your departing flight.
    • If you do not have your boarding pass and are eligible for transfer within transit:
      Please proceed to your nearest transfer lounge/counter. At the transfer lounge, you may refer to the Transfer Information Passenger Display System (TIPDS) to find out which transfer counter you should approach. The check-in agent at the counter will process your check-in for your departure flight.

Airport News

Changi Airport opens new connector linking to East Coast Park and the nationwide Park Connector Network

Changi Airport Group (CAG) opened the Changi Airport Connector, a 3.5-kilometre cycling and jogging path that links Changi Airport to East Coast Park and the Park Connector Network (PCN) on 11th October. Mr Ong Ye …

Chairman of Changi Airport Group steps down

Changi Airport Group (S) Pte Ltd (CAG) announced the stepping down of Mr Liew Mun Leong as Chairman and Board Director of the company with immediate effect. Mr Liew was the founding Chairman of CAG …

Changi Airport begins Terminal 2 expansion works to increase capacity and enhance passenger experience

Changi Airport Group (CAG) announced that expansion and renovation works at Terminal 2 (T2) will commence after the Chinese New Year holidays, beginning with check-in rows 9 to 12 in the Departure Hall. This marks …

Changi Airport Group to upskill employees for digital transformation

Changi Airport Group (CAG) will commit S$10 million over two years to upskill its 2,000 employees in adaptive, technological and technical skillsets to prepare them for new jobs and tasks to be created by the …

Contact

Airport Boulevard
918146
Singapore
  • (65) 6595 6868