Charlotte Douglas International Airport

General Information

• CLT consists of one terminal building connecting five concourses (A-E) as shown on the terminal map.
• There are no trams or shuttles to catch to connect from one flight to another. All gates are accessible under one roof.
• All concourses and aircraft gates are accessible from any security checkpoint.
• Security checkpoint lines may be adjusted during peak travel times to accommodate anticipated crowds. Pay close attention to signage and directions from personnel.
• Save time by printing boarding passes at home or using mobile boarding passes.
• Contact your airline before heading to the airport regarding:
  • Baggage quantity, size and weight restrictions.
  • The most current flight information.
  • Wheelchairs, passenger loading lifts and special assistance throughout a connection, or an ADA escort.
  • Curbside check-in availability.
• CLT is a smoke-free facility; this includes all restaurants, bars, lounges and airline clubs. Smoking is allowed outside, 100 feet away from the terminal’s doorway. As smoking is only permitted outside the terminal, screening at a security checkpoint is required to return to the gate area.

Traveling with Children

• Allow extra time to check in and proceed through security checkpoints.
• Pack activities for children in your carry-on luggage.
• Explore interesting art installations throughout the terminal.
• Contact your airline before heading to the airport for escort assistance for a minor, or if you are meeting a child requiring assistance at the gate.

Traveling with Pets or Service Animals

• Check with your airline concerning specific policies for traveling with pets.
• Pet Relief Areas are located post-security inside the terminal and pre-security outside the Arrivals/Baggage Claim level.
• Except for service animals, pets are to remain in their carriers while in the terminal.