|Company||Los Angeles International Airport|
Los Angeles International Airport (LAX) is once again leveraging innovation to provide an exceptional guest experience. For a small delivery fee, passengers can now have food and beverages delivered to them at their gate in select areas.
The new service is an expansion of the airport’s popular LAXOrderNow.com mobile ordering platform, which enables contactless ordering, payment and pickup from restaurants throughout the LAX terminals. The new delivery service, provided by AtYourGate, seamlessly integrates with the LAXOrderNow.com site and further enhances the digital experience by offering the convenience of delivery directly to the gates.
“Our guests have told us they want greater access to airport information and services through their mobile devices so they can have more control of their travel journey,” said Justin Erbacci, Chief Executive Officer, Los Angeles World Airports (LAWA). “Offering food and beverage delivery to the gate areas is yet another game-changing feature that sets the new LAX experience apart for its convenience and range of options.”
Initially, delivery service will be available in Tom Bradley International Terminal (including the West Gates at Tom Bradley, which open this month). Additional terminals will be added soon. Participating restaurants so far include Vino Volo, Border Grill and ink.sack, with Panda Express and KFC joining the program later this week and more to come.
Guests can scan QR codes throughout the terminals or visit LAXOrderNow.com to browse menus, place an order and pay. When checking out, guests in eligible terminals who want delivery will select that option at checkout for an additional delivery fee. Guests will be notified on their mobile device when orders are on their way and when they arrive in the designated gate area, and each participating restaurant will provide an estimated delivery time to help ensure food arrives prior to departing.
AtYourGate delivery is managed by LAX in partnership with Unibail-Rodamco-Westfield (URW) and mobile ordering provider Servy. AtYourGate delivery team members will be wearing branded apparel to be identified easily and connect quickly with guests who place orders.
“This is about always putting the customer first and creating a seamless commercial experience,” said Mike Salzman, URW’s Executive Vice President and Group Director of Airports. “Delivery is a really exciting step toward giving guests greater convenience and freedom as they travel. Launching this service on the LAXOrderNow.com platform is a reflection of our best-in-class partners LAWA, Servy and AtYourGate.”
Visit LAXOrderNow.com to place your order today and experience the new AtYourGate delivery service, and visit flylax.com/travelsafely to learn more about how LAX is helping guests Travel Safely from the curb to gate.
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