Changi Airport refreshes loyalty programme, Changi Rewards, with host of exciting changes to elevate customer experience

Part of what makes the Changi Airport experience memorable for visitors is its vibrant shopping and dining scene, bolstered by a robust retail ecosystem. Changi Airport Group (CAG) constantly strives to elevate the customer experience through every touchpoint, including its eclectic mix of brick-and-mortar shops across all terminals and Jewel Changi Airport (Jewel), e-commerce platform iShopChangi, digital payment solution Changi Pay, and loyalty programme Changi Rewards.

Membership for Changi Rewards is free, with more than two million members on the programme today. Members can earn shopping rebates in the form of points from most shops and restaurants across Changi Airport’s terminals and Jewel. A myriad of rewards are available for redemption from the extensive catalogue, including Jewel attraction tickets, e-vouchers for use in Changi Airport and Jewel, parking vouchers, Krisflyer miles, and more.

GST-absorbed (Goods & Service Tax) shopping at most shops in the public areas of Changi Airport’s terminals[1]is another unique feature of the programme, allowing members to enjoy 9% GST savings on their purchases throughout the year.

In line with CAG’s continuing efforts to elevate the customer experience, Changi Rewards has been revamped with a slew of attractive perks, ranging from enhanced free parking to birthday vouchers, as well as the introduction of a new membership tier for its most esteemed patrons, appropriately named ‘Monarch’.

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^{[1] List of participating outlets for GST-absorption programme: https://rewards.changiairport.com/en/benefits-and-privileges/how-it-works.html}