Schiphol and KLM strengthen joint approach to winter weather

Schiphol and KLM are taking additional measures to improve operations during winter weather. The move follows disruptions in early January caused by heavy and prolonged snowfall.

An independent evaluation by Oliver Wyman found that the impact on passengers and employees was intensified by a combination of exceptional weather conditions, operational disruption, and the timing of additional measures. This resulted in widespread delays, cancellations, and passengers facing long waits before they could (continue to) travel to their final destinations. Schiphol and KLM acknowledge the impact this had on passengers, employees, and the aviation sector as a whole.

To be better prepared for snow and freezing conditions, Schiphol and KLM are focusing on a joint winter readiness plan, improved passenger support and communication, and improved de-icing capacity.

The evaluation shows that the early January disruption was caused by a combination of factors. Snowfall began earlier and was heavier than forecast, significantly increasing demand for aircraft de-icing and longer handling times. At the same time, it proved difficult to reduce flight volumes quickly and sufficiently. As a result, decision-making and operational scaling occurred later than needed, leading to a disruption with major impact on passengers and staff.

The report concludes that extreme weather conditions in aviation will always lead to delays and cancellations. At the same time, Schiphol and KLM see opportunities to improve their response. They will therefore work together, where necessary, with other airport stakeholders to implement the report’s recommendations. Further actions and context can be found in the management responses of Schiphol and KLM.