VINCI Airports experiments with a virtual agent to assist passengers at Lyon-Saint Exupéry airport

This innovative solution provides passengers with:

•  dynamic information about flights and air traffic in real time,
•  spatial information to guide passengers through the airport based on an interactive map of the airport,
•  general information about airport services and shops, destinations departing from Lyon-Saint Exupéry and possible activities in the Lyon region.

How does the virtual agent work?

This intelligent 3D virtual agent is based on the specific language model of agentic AI, the new revolution in artificial intelligence. The avatar is able to understand the passenger’s spoken request, analyze it and formulate a precise, contextual response, orally and in writing. It draws on a wealth of information gathered in a dynamic knowledge base made available by the airport, guaranteeing the quality and relevance of its responses. Thanks to agentic AI, in addition to its advanced conversational capabilities, this avatar also integrates an interactive map enabling passengers to easily find their way around the airport and access real-time information on flights, boarding gates and other essential services. Animated in 3D and equipped with speech, it makes the experience interactive and creates a real proximity with the passenger.

*Agentic AI: Agentic AI refers to artificial intelligence systems composed of autonomous agents capable of perceiving their environment, making decisions and acting to achieve specific goals.