Optimisation, evaluation and documentation of Airport processes

Services Overview 

Optimisation of passenger security controls 

Passenger controls are often the bottleneck of an airport. Due to the legal and official requirements, the process of passenger control takes up a large proportion of the total time of the check-in process. Especially in passenger control, capacitive challenges such as passenger frequencies or space requirements can influence the digitized solution. Based on technical requirements, space availability, process partners, staffing specifications and process times, we compare analysis results with industry-wide best practice solutions and develop optimisation potential with you. Be it by adapting queuing zones, implementing the latest technology or changing control processes.

Terminal and Airport Design Reviews 

We see airports as a holistic process in which the needs of all process partners should be taken into account in order to increase performance and efficiency. On the basis of our operational experience, we recognize operational pitfalls and bottlenecks in the design and can point out problems before the implementation of infrastructural measures, whose subsequent adjustments would result in high costs or have a negative impact on processes, capacity or costs. From checking the routing to calculating requirements for queuing areas to capacity planning for passenger controls or check-in areas, we check your design concept for operational feasibility.

Creation and optimisation of handling processes e.g. Self-baggage drop off or Self-hubbing 

Both the optimisation of existing handling processes and the coordination and implementation of new processes (such as self-bagging drop-off, self-hubbing or self-boarding) are time-consuming and complex due to the large number of process partners and process interfaces. From process development to coordination and mediation between process partners, OpsConnect offers a wide range of support services for successful process implementation.