INFORM’s Remote Software Implementation to optimize SATS’s Ground Handling Services at Singapore

Company INFORM GmbH
Date 06.06.2022

INFORM GmbH, a leading global provider of advanced optimization solutions for airports, airlines and ground handlers, is rolling out its GroundStar software solutions for Singapore Airport Terminal Services Ltd. (SATS Ltd). SATS is Asia’s leading provider of food and gateway services, and the chief ground-handling and in-flight catering service provider at Singapore Changi Airport. The system will be applied in Singapore Changi Airport and be used in the planning, rostering and real-time management of SATS’ 4,000 staff members. The successful implementation has taken place remotely in five pilot departments in parallel.

Changi International Airport Photo Credit: guvendemir via Getty Images

Among the solutions being implemented are the planning and rostering solutions, GroundStar (GS) Planning and GS WorkforcePlus; the real-time allocation solution, GS RealTime including Daily Flight Information Processing and its mobility solution, for processing IATA messages and staff communication to mobile devices, respectively; as well as the business intelligence solution, GS BIS. The GroundStar suite was selected to replace SATS’ existing legacy system.

According to INFORM Aviation Senior Vice President Uschi Schulte-Sasse, “SATS is well-recognized as a progressive, forward-thinking industry player that is always looking for new ways to improve its operations and quality of service. By applying the GroundStar solutions, SATS will achieve optimum resource management and planning capabilities that facilitate its greater operational agility, workforce management and overall performance.”

The software project is being rolled-out in the different business units in phases. The pilot phase of the project focused on SATS’ baggage, loading including ground support equipment operations, load control, flight ops and cabin cleaning processes and successfully went live in mid-November 2021. According to INFORM Project Manager Oliver Tiedt, the Daily Flight Information Processing, the GS Planning and GS WorkforcePlus, GS RealTime and GS BIS applications have been implemented. Roll-outs in the passenger, security and catering areas were successfully completed. Due to COVID-19 restrictions and to ensure worker safety, all implementation activities have been performed remotely.

Vincent Chan, Senior Vice President, Passenger Services at SATS, praised the full remote implementation of the software solution during the pandemic: “We are pleased with the high level of technical support INFORM provided and its facilitation of this project implemented under special circumstances. This was effectively accomplished involving five pilot departments in parallel rather than the usual one pilot department only approach. Thanks to the successful GroundStar implementation, SATS is well-prepared for the ramp-up period and the future, overall.”

INFORM’s GroundStar suite is the culmination of 30 years of aviation experience applying advanced technologies including Artificial Intelligence, Operations Research and Machine Learning to support optimized operations for airlines, airports, and ground handling companies worldwide. The fully-integrated software delivers increased productivity, improved performance, enhanced communications, and informed decision making, while reducing operational costs. 

INFORM develops software for the optimization of business processes using Digital Decision Making based on Artificial Intelligence and Operations Research. The company supplements classic IT systems and increases the profitability and resilience of many companies. While data management software only provides information, INFORM systems can analyze large amounts of data in a matter of seconds, calculate numerous decision variants and suggest the best possible solution to the user for implementation. Today, more than 900 software engineers, data analysts and consultants support more than 1,000 customers worldwide in manufacturing, trade, airports, ports, logistics, banks, telecommunication, and insurance companies. Processes including sales planning, production planning, personnel deployment, logistics and transport, inventories, supply chain management as well as fraud prevention in insurance, telecommunication, and payment transactions are 

About GroundStar
With GroundStar, INFORM offers the most comprehensive software suite for the optimization of aviation processes currently on the market. It fulfills all requirements of the companies involved in airline and airport operations and covers a wide range of solutions, such as Ground Handling, Aircraft Engineering, Airport Operations, and Hub and Turnaround Management. GroundStar helps customers to run their operations smoothly and cost-effectively while improving punctuality and passenger satisfaction at the same time. INFORM has been developing scientifically substantiated optimization algorithms for this purpose. As a global leader with over 200 installations in more than 170 airports worldwide INFORM has proven its effective and long-term capacity for innovation. 

Press Contacts

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Sabine Walter
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About GroundStar
Sandra Gaviria
Phone: +49 (0)2408 9456 3024