A strategic partnership connects modern air retailing with airport execution, demonstrating how Offer, Order, and Delivery can work together across key passenger touchpoints.
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| Ink Innovation, a travel technology company focused on airline service delivery, and TPConnects, a leading IATA-certified provider of modern air retailing solutions, have announced a new partnership to demonstrate practical One Order use cases across the passenger journey. |
| Under the partnership, Ink will act as the service delivery partner, bringing its airport operations and passenger handling expertise into TPConnects’ modern retailing environment. The collaboration will show how IATA’s One Order standards can connect commercial offers, orders and delivery across multiple carriers and key airport touchpoints. |
- The industry shift to Offer-Order is a full transformation of how airlines operate and serve their passengers. Delivery is where that transformation is decided.
- Ink’s platform is built on four pillars: AI, digital identity, biometrics, and payments. These elements connect order management (OMS) to day-of-operations from the moment a booking is made.
- Scaling this platform requires leaders with direct experience in airline technology who understand its complexity and can navigate it effectively.
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Ink’s deep expertise in airport operations and passenger services makes them the ideal partner as we demonstrate the practical application of IATA’s One Order framework. Together, we’re showing how modern retailing standards can solve real operational challenges that airlines face today.”
Praveen Kumar, co-founder and CTO at TPConnects.
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| The partnership focuses on operational use cases where service delivery is often the hardest part of retailing transformation. These include how order information can support airport processes, how delivery status can flow back into the order, and how airlines can create a more connected experience from offer creation through to passenger servicing. |
