| Ink Innovation, the travel technology company redefining passenger service delivery, has made three strategic leadership appointments as it accelerates the build-out of its next-generation platform. The company welcomes José Santamaría as Chief Technology Officer, Oana Savu as Chief Growth Officer, and Amanda Grafton as Senior Technical Programme Manager. |
| These appointments reflect a clear intent: to bring the engineering depth, commercial capability, and delivery rigour required to scale Ink’s vision across the travel industry. |
- The industry shift to Offer-Order is a full transformation of how airlines operate and serve their passengers. Delivery is where that transformation is decided.
- Ink’s platform is built on four pillars: AI, digital identity, biometrics, and payments. These elements connect order management (OMS) to day-of-operations from the moment a booking is made.
- Scaling this platform requires leaders with direct experience in airline technology who understand its complexity and can navigate it effectively.
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Airlines are facing real operational challenges, and solving them takes people with deep expertise and the determination to drive change. José, Oana and Amanda bring experience that strengthens our ability to build technology that simplifies operations and delivers at scale.”
Janet Richards, Chief Commercial Officer and Co-founder, Ink Innovation. |
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 With 20 years of experience in strategy, technology, and ecosystem development, Oana has held senior roles at Amadeus, IATA, and Dohop. She has worked in complex, multi-stakeholder environments, aligning partners and commercial objectives to deliver large-scale industry initiatives. As Chief Growth Officer, she now leads Ink’s commercial strategy, focusing on accelerating ecosystem adoption, strengthening partnerships, and expanding into new markets. |
A technology leader with over 20 years at the intersection of travel and technology, José has led EMEA-wide engineering portfolios at Plain Concepts and Globant, delivering programmes for carriers including Air Europa, Iberia Express, Emirates, and Qatar Airways. His expertise includes NDC and Offer-Order modernisation, cloud-native architecture, agentic AI, and high-availability operations. He has managed teams of up to 300 engineers while remaining closely involved with technology. As CTO, he leads Ink’s technology and engineering organisation.
Spanning over 30 years in the travel industry, Amanda’s career ranges from frontline ground operations to leading technology transformations and airline IT management at TUI Group, including the delivery of global departure control systems. In her role, she drives strategic innovation programmes within customer technical stacks, providing the governance and delivery discipline to advance Ink’s most ambitious customer partnerships.