Passenger Flow Management Platform (PFM)

Passenger Flow Management (PFM) encompasses solutions aimed at detecting, tracking, and managing passenger traffic throughout airport touchpoints to ensure a seamless journey.

The goal of passenger flow management is to optimize airport resources and provide a positive passenger experience by facilitating smooth passenger flow during boarding and arrival processes.

Understanding how passengers move within the airport is crucial for evaluating current capacity and predicting the potential negative impacts of delays or disruptions. A passenger flow management system provides valuable insights to airport staff regarding passenger movement patterns and the areas where they spend most of their time before flights. This system also enhances understanding of passenger behavior for each specific flight.

TAV Technologies offers the Passenger Flow Management Platform, which utilizes queue management technology to reduce waiting times, optimize the passenger experience, and increase airport revenues.

The platform covers every stage of the passenger journey within the airport, including entrance, security checkpoints, customs, check-in counters, bag drop and reclaim areas, retail areas, food and beverage areas, lounges, and taxi and bus stations.

The TAV Technologies Passenger Flow Management Platform operates by tracking passenger touchpoints through smart cameras and regularly monitoring passenger flow to detect any unexpected occurrences. Airport users can access the platform’s responsive architecture on their iOS and Android devices at any time and from anywhere.

The platform continuously monitors several passenger flow metrics, including passenger count, queue length, passenger wait times and predictions, passenger processing time and volume, and counter allocations. Automatic notifications are sent to relevant airport employees whenever predefined Key Performance Indicator (KPI) thresholds are exceeded. These notifications are delivered through the platform’s alert system and integrated Teams channel.

Benefits of the TAV Technologies Passenger Flow Management Platform:

• Improved Passenger Satisfaction: The platform reduces wait times, leading to increased passenger satisfaction by providing a smoother and more leisurely experience.
• Enhanced Queue Performance: With reliable real-time people counts and analytics on dwell and wait times, the platform ensures improved queue performance.
• Compliance with Health Precautions: The platform promotes adherence to health precautions by monitoring social distancing through cameras, regularly measuring air quality, and displaying passenger density with heat map technology. It supports necessary COVID-19 measures and enables early intervention in areas where measures may be insufficient.
• Increased Advertising Revenues: The platform identifies the busiest areas for effective ad displays, maximizing advertising revenues.

Key Features of the TAV Technologies Passenger Flow Management Platform:

• Centralized Control: The platform can be managed centrally, providing ease of use and efficient control over passenger flow management.
• User-Friendly Interface: The platform offers an intuitive and user-friendly interface, ensuring ease of operation.
• Continuous KPI Measurement: The platform continuously measures key performance indicators to monitor and assess passenger flow.
• Predictive Analytics: Utilizing historical data, the platform has predictive capabilities for better planning and decision-making.
• Heat Map Technology: The platform utilizes heat map technology to detect crowded areas, allowing for targeted interventions and resource allocation based on real-time data.

The TAV Technologies Passenger Flow Management Platform simplifies the complexity of passenger flow in airports, leading to improved passenger experiences, effective queue management, predictable staff and asset utilization, and increased revenues. It enables airports to optimize operations and enhance overall efficiency while ensuring compliance with health and safety guidelines.