Adecco: Airport Services

Adecco, part of the Adecco Group, is a specialist provider of airside-ready airport staffing and workforce solutions for ground handlers, airport operators, aviation caterers, facility management providers and airport retail operators worldwide.

Airport operations never stop. Adecco delivers fully compliant, airside-ready workforce solutions across ground handling, baggage and cargo, and passenger services — deploying accredited talent fast, even at seasonal peaks. We pair aviation-specific recruitment hubs and high-volume deployment capability with real-time performance visibility and strong local proximity to safeguard quality and continuity across 24/7 operations.

Our airport staffing and workforce solutions are built around the realities of the sector: stringent background checks and airport badging, security and safety training, demanding shifts and unsocial hours, high seasonality and volume peaks, structural attrition, and a safety-critical environment where punctuality leaves no margin for error. We plan vetting lead times in advance, complete mandatory health, safety and security training before day one, and track compliance rates and audit readiness throughout every assignment.

Our airport staffing business combines centralised recruitment delivery with airport proximity and on-site presence. Central hubs handle candidate sourcing and pool building, screening and background checks, selection, contracting, reporting and administrative support. Local teams manage candidate meet-and-greet, onboarding and training, day-to-day workforce management, pool management and client engagement — supported by lean, continuous-improvement management focused on delivery efficiency and operational flexibility.

The results our airport clients see include consistently high fill rates even at peak demand, time-to-fill reduced from weeks to 7–10 days, and a delivery model that scales from 10 to 50+ recruiters in under one month. Dedicated on-site management improves associate engagement, satisfaction and retention, while digital tools, analytics and AI accelerate communication, decisions and productivity.

Our airport workforce solutions span: flexible placement (temporary staffing), permanent and high-volume recruitment, outsourcing of non-core activities, payroll services, training, upskilling and reskilling, and inclusive recruitment programmes. Roles we regularly staff include ramp agents, marshallers, pushback operators, aircraft and cabin cleaners, baggage handlers, cargo loaders and ULD builders, check-in, boarding and gate agents, lounge attendants, concierge and VIP meet-and-assist staff, catering and kitchen personnel, retail and duty-free assistants, cleaners and maintenance technicians, forklift and warehouse operators, parking and shuttle staff, administrative and customs clerks, and non-armed access control and screening staff.

Clients operating across several countries are assigned named global coordinators — a Global Accounts Owner and a Global Delivery Owner — giving one accountable team, one governance model, consistent quality across borders, and faster escalation, so airport clients get global reach with local execution.