Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have released a joint Passenger Traffic Report, Trends, and Outlook offering insights into the evolving air transport landscape. Key highlights: In 2024, global passenger traffic is expected to surpass pre-pandemic levels, reaching 9.5 billion passengers(104% of 2019 levels). Revenue Passenger Kilometers (RPK) are […]
MoU will allow the Airport Management Professional Accreditation Program (AMPAP) to deliver more training in the next three years to support the development of a sustainable aviation workforce. Airports Council International (ACI) World announced that SITA has renewed and strengthened its long-standing support for the leading training and leadership program for airport executives, the ACI-International […]
Aviation stakeholders and disability advocates established key priorities for improving global air travel accessibility at a landmark joint symposium held by the International Civil Aviation Organization (ICAO), Airports Council International (ACI), and the International Air Transport Association (IATA). The two-day event, which drew 237 participants from governments, industry, and civil society organizations, provided critical input for ICAO’s […]
Dallas Love Field Airport, Toronto Pearson International Airport, Emanuele Calà from Aeroporti di Roma, and Gerald R. Ford International Airport awarded Airports Council International (ACI) World and Amadeus today announce the winners of the prestigious Technology Innovation Awards, revealed during the ACI Airports Innovate event, in Rome, Italy. The Awards celebrate the outstanding airport technology […]
Annual ACI World report captures insights from over 4,125 travellers across 30 countries Airports Council International (ACI) World today has launched the Airport Service Quality (ASQ) 2024 Global Traveller Survey (GTS) report, revealing shifts in passenger expectations amidst a stabilizing travel landscape and an increasing demand for traveller wellbeing and premium experiences. For the fifth […]
This week, the global community of airport innovators, start-ups, visionary thinkers, researchers and top tech minds gathers in Rome for Airports Innovate. The conference, organized jointly by ACI EUROPE, ACI Asia-Pacific & Middle East and ACI World, and hosted by Aeroporti di Roma, will chart the future of air travel, pooling innovative solutions, groundbreaking tools […]
New publication to guide airports in their commercial digital transformation and in optimizing the passenger experience Ho Chi Minh City, 6 November 2024 – Airports Council International (ACI) World today launched the Airport Commercial Digital Transformation Best Practices, a new publication designed to guide airports in their commercial digital transformation and in optimizing the passenger […]
China’s busiest airport set to offer key insights into the future of airport customer and employee experience Airports Council International (ACI) World has confirmed that Guangzhou Baiyun International Airport will host the 2025 ACI World Airport Experience Summit from 8–11 September in Guangzhou, China. The announcement was made at the Closing and Handover Ceremony of […]
ACI World Customer Experience Summit and Exhibition kicks off in Atlanta Airports Council International (ACI) World today opens the annual ACI World Customer Experience Summit and Exhibition in Atlanta, the global hub for air travel. This year’s event is hosted by Hartsfield-Jackson Atlanta International Airport (ATL), the world’s busiest airport with nearly 105 million passengers in […]
New publication unveiled at the premier airport event dedicated to customer and employee experience Airports Council International (ACI) World today launched the Airports and Accessible Travel: A Practical Guide – an essential publication dedicated to improving accessible travel for all passengers. The launch took place during the Airports Service Quality (ASQ) Forum at the ACI […]
