Tags: Airports Council International

The best airports for customer experience worldwide—as chosen by passengers

Awards based on most reliable global measurement and benchmarking program for airport customer experience Airports Council International (ACI) World in partnership with leading travel technology company Amadeus, today announce the best airports for customer experience worldwide—as chosen by passengers—through the renowned Airport Service Quality (ASQ) Awards. The ASQ program stands out as the preeminent airport […]

Speakers unveiled for ACI Asia-Pacific & Middle East/ACI World Annual General Assembly, Conference and Exhibition (WAGA 2024)

The ACI Asia-Pacific & Middle East/ACI World Annual General Assembly, Conference and Exhibition (WAGA 2024), scheduled to take place in Riyadh on 21-23 May 2024, has an impressive line-up of speakers.  As part of the initial speaker announcement, we have assembled some of the most influential figures from the aviation industry. Dr. Kerati Kijmanawat, President […]

Top 20 markets for air travel demand forecast according to latest ACI World data

ACI World releases its flagship World Airport Traffic Forecasts 2023–2052 Airports Council International (ACI) World today releases the annual World Airport Traffic Forecasts (WATF) 2023¬–2052 dataset, showing the Top 20 markets for air travel demand among other key air traffic findings. The latest WATF extends its horizon by an impressive 10 years, offering a comprehensive […]

Passenger traffic reaches nearly 95% of pre-pandemic levels in 2023

2.3 billion passengers welcomed by Europe’s airports in 2023 Passenger traffic surging by +19% over 2022, thus standing just –5.4% below pre-pandemic (2019) volumes A market characterised by significant performance gaps – while many airports achieved absolute passenger traffic records, a large majority still lagged behind their pre-pandemic volumes. TOP 5 European airports in 2023: […]

Europe’s airports put the needs of passengers with non-visible disabilities centre stage with inaugural guidance

ACI EUROPE, the trade association representing Europe’s airports, today launched the first ever guidance globally for airports assisting passengers with non-visible disabilities.  The latest data from Eurostat estimates that 1 in 4 adults in the EU is living with some form of disability, and approximately 80% of these conditions are non-visible1. Passengers with non-visible or […]

ACI and China to strengthen cooperation of Chinese airports

Airports Council International (ACI) World, ACI Asia-Pacific & Middle East (ACI APAC & MID), and the China Civil Airports Association (CCAA) sign a Memorandum of Understanding (MoU) to strengthen the cooperation of Chinese airports. ACI World’s Director General, Luis Felipe de Oliveira, has wrapped up a five-day tour around China from 9–15 January, which included […]

ACI World welcomes its first woman Chair: Ms. Candace McGraw, CEO of Cincinnati/Northern Kentucky International Airport

Airports Council International (ACI) World welcomes its first woman Chair, Ms. Candace McGraw, CEO of Cincinnati/Northern Kentucky International Airport (CVG), bringing her vast industry knowledge to lead the trade association of the world’s airports. Ms. McGraw will chair the ACI World Governing Board (WGB) that consists of 28 leading airport CEOs nominated by the regional […]

ACI World and Cirium partner on landmark data collaboration to strengthen world’s leading Airport Service Quality program

Partnership solidifies ACI World’s commitment to accuracy and reliability of customer experience data Airports Council International (ACI) World and Cirium, a global leader in aviation data analytics, begin a landmark collaboration to strengthen the Airport Service Quality (ASQ) program—the world’s leading airport customer experience measurement and benchmarking program. The ASQ program’s methodology is renowned for […]

ACI World supports cleaner energy sources for aviation at Global Sustainable Aviation Forum

ACI World advocates for regulatory frameworks that facilitate airports’ transition to cleaner energy sources Airports Council International (ACI) World today reiterates its support for cleaner energy sources at the Global Sustainable Aviation Forum, a critical side-event of COP28, organized by the Air Transport Action Group (ATAG) that reunites key speakers across the aviation sector. ACI […]

Four VINCI Airports are within the first airports in the world to obtain Airport Carbon Accreditation Level 5

Toulon Hyères airport in France, Beja, Madeira and Ponta Delgada airports in Portugal, received Level 5 accreditation assigned by ACI, Airports Council International. Level 5 certifies an airport that has reached a net zero balance on its direct emissions. This certification significantly accelerates the entire airport ecosystem to embark on the path to decarbonisation. On […]