Tags: airports

ACI World celebrates its 100th airport accredited in customer experience with Mae Fah Luang Chiang Rai International Airport in Thailand

22nd April 2024

Significant milestone highlights airports’ global commitment to the passenger experience ACI World celebrated its 100th airport accredited in the ACI World Customer Experience Accreditation Program, with Mae Fah Luang Chiang Rai International Airport (CEI), in Thailand. This achievement highlights airports’ steadfast commitment to enhancing the passenger experience. The ACI World Customer Experience Accreditation Program, delivered […]

Top 10 busiest airports in the world shift with the rise of international air travel demand

15th April 2024

Airports Council International (ACI) World has today unveiled the highly anticipated preliminary top 10 busiest airports worldwide for 2023, showcasing significant shifts driven by the resurgence of international air travel. The global total passenger forecast for 2023 stands close to 8.5 billion, reflecting a remarkable recovery of 93.8% from pre-pandemic levels. Notably, international traffic recovery […]

One Air commences Boeing 747 freighter operations at East Midlands Airport  

5th April 2024

One Air, the British cargo airline, has commenced operations at East Midlands Airport (EMA). The central UK airport will now be a regular origin and destination point for One Air’s Boeing 747-400 freighter services connecting Asia and Europe as well as for ad hoc global charter services. “East Midlands Airport has a lot of important […]

Europe’s airports join call for more EU budget for transport

3rd April 2024

As the Connecting Europe Days event takes place in Brussels this week, under the Belgian Presidency of the European Union, 40+ European transport organisations, representing the key spectrum of Europe’s transport network, are again joining forces to urge the Council and the European Parliament to increase the Connecting Europe Facility (CEF) budget for transport in […]

ACI EUROPE and ETC celebrate entry of Bulgaria and Romania into Schengen area starting with air and sea borders

2nd April 2024

A landmark development for air and sea transport in South-Eastern Europe set to bolster societal cohesion and facilitate travel between Romania, Bulgaria and other Schengen Zone countries. ACI EUROPE and the European Travel Commission celebrate the first stage of Romania and Bulgaria’s accession to the Schengen Area today as controls at air and sea borders […]

VINCI Concessions celebrates reaching net zero emissions and inaugurates a first solar power plant at Toulon Hyères airport

2nd April 2024

Toulon Hyères is the first French airport to achieve net zero emissions in its activity scope and is one of only 10 airports worldwide to have obtained ACA level 5 in recognition of their decarbonisation efforts. VINCI Concessions today inaugurated a roof-top solar power plant that will supply the airport with green electricity (690 MWh […]

Travelex wins Munich Airport tender

27th March 2024

Leading travel money services provider to operate at five of Germany’s six busiest airports Travelex, a market leading foreign exchange brand, has won the tender to operate foreign exchange and tax refund services for the Terminal 1 non-Schengen Terminal at Munich Airport. The five-year contract, which will run from October 2025, will see Travelex operate […]

Swedavia’s Annual and Sustainability Report 2023: Continued recovery strengthens confidence in the future

25th March 2024

As of 20 March, Swedavia’s Annual and Sustainability Report for 2023 will be available on the company’s website. In 2023, the recovery from the low traffic volumes of previous years continued, with new airlines coming and old ones returning to the company’s airports, with most routes and destinations restored. During the year, Swedavia continued to […]

Aviator Airport Alliance Appoints a Business Excellence Director

21st March 2024

Aviator Airport Alliance, a full-range provider of aviation services at 15 airports across the Nordics, is expanding its leadership team. Joining the company as Business Excellence Director is Natalija Mager-Falkauskiene, a seasoned senior manager with in-depth knowledge of process optimisation and LEAN methods. Jo Alex Tanem, CEO of Aviator Airport Alliance, commented on the new […]

The best airports for customer experience worldwide—as chosen by passengers

11th March 2024

Awards based on most reliable global measurement and benchmarking program for airport customer experience Airports Council International (ACI) World in partnership with leading travel technology company Amadeus, today announce the best airports for customer experience worldwide—as chosen by passengers—through the renowned Airport Service Quality (ASQ) Awards. The ASQ program stands out as the preeminent airport […]