Tags: ACI

Top airports worldwide for customer experience inducted into ‘ACI Director General’s Roll of Excellence’

25th April 2022

Inductees to be celebrated at upcoming ACI Customer Experience Global Summit Airports Council International (ACI) World has today announced the 2021 inductees into the ACI Director General’s Roll of Excellence, recognizing airports that have consistently delivered exceptional customer experience in the opinion of travellers.  The honour is conferred to airports that have won multiple awards over […]

Airports anticipate and respond to financial market, customer, and community needs

21st April 2022

New guidance on ESG reporting launched to position airports for future growth Airports Council International (ACI) World has today released a first of its kind guidance, the Environmental, Social, and Governance (ESG) Management Best Practice, to help airports define and strengthen their ESG reporting framework to position themselves for future growth. As airports continue to […]

ACI Europe: Air traffic resumed upward trajectory in February; mixed outlook now lies ahead

6th April 2022

European airport trade body, ACI EUROPE, today released its air traffic report for February 2022. The report shows that after 2 months during which the recovery stalled due to the COVID-19 Omicron wave, passenger traffic resumed an upward trajectory in February. Accordingly, compared to pre-pandemic (2019) levels, passenger volumes across the European airport network stood […]

More Than 200 Airports Engage in Climate Action with ACI Airport Carbon Accreditation

1st April 2022

At the 2022 ACI EUROPE Regional Airports’ Conference and Exhibition taking place in Palermo, the European airport industry marked a key milestone of more than 200 airports engaged in climate action within Airport Carbon Accreditation. At the latest count, 204 European airports were engaged in climate action at one of the 6 available certification levels […]

New research by ACI World and InterVISTAS indicates critical need for modernization of airport charges policy frameworks

30th March 2022

Airport charges must serve the best interests of the travelling public and local communities Airports Council International (ACI) World has today released new research – The State of Play: Competition, Regulation, and Airport Charges Research Report – demonstrating the critical need to modernize global policy frameworks on airport charges to serve the best interests of […]

Travellers have spoken: the world’s best airports for customer experience revealed

14th March 2022

Awards recognize airports who continued their commitment to the customer during the ongoing pandemic Airports Council International (ACI) World has revealed the recipients of this year’s Airport Service Quality (ASQ) Awards which celebrate and showcase the world’s best airports as voiced by travellers on Thursday. The COVID-19 pandemic continued to have a major impact on […]

Strengthening airport commercial revenue as air travel sets to increase – new guidance series launched

7th March 2022

Guidance on airport ground access services first in the series Airports Council International (ACI) World has launched a new series of guidance material dedicated to helping airports strengthen their non-aeronautical (commercial) revenue to improve the traveller experience and contribute to the recovery of the sector as travel begins to increase. The first set of available […]

ACI-LAC reaches 52 airports in Airport Carbon Accreditation program

20th January 2022

Airports Council International for Latin America and the Caribbean (ACI-LAC) is pleased to reach 52 airports accredited in the ACI Airport Carbon Accreditation (ACA) program. The Airport Carbon Accreditation (ACA) Program is the only airport-specific carbon management certification that independently evaluates and recognizes airports’ efforts to manage and reduce their carbon emissions. The program has […]

ACI World launches new guidance on developing cargo operations at airports

10th August 2021

Cargo remains an important engine for economic recovery Airports Council International (ACI) World has today published a complimentary report to help airport operators develop successful cargo strategies that can contribute to the sustained recovery of the industry by developing alternative revenue streams. The Developing Cargo at Airports guide has been prepared in collaboration with – […]

New tool assists airports to plan capacity increases as recovery continues

21st July 2021

Airports Council International (ACI) World has today released a new tool to assist airports in terminal planning to increase capacity as the global recovery from the pandemic continues. The new Static Capacity Tool – developed by ACI World Business Partner Redwater Consulting Group – will assist by helping airports to evaluate the level of resource […]