SITA, working hand in hand with easyJet, has reimagined how airports can serve passengers with the launch of the SITA Agent App, a mobile tool that frees ground crew from fixed desks and allows them to assist passengers anywhere in the terminal. The collaboration began with a simple challenge: to create more flexibility that reduces […]
With air travel in Asia continuing to surge, airports face the challenge of delivering smoother journeys for passengers while managing growing pressure on their operations. Kaohsiung International Airport (KHH), Taiwan’s second-largest international gateway, is tackling that challenge head-on with a new seven-year agreement with SITA. The partnership will see the deployment of next-generation passenger processing systems […]
PASSENGERS ARE ALREADY DIGITAL. WHY ISN’T TRAVEL? Passengers are losing patience with time-consuming airport processes. The Travelers’ Voice, SITA’s latest IT Insights Report, highlights how slow border checks, manual procedures, and paper-based systems no longer meet modern traveler expectations. Passengers are living digital-first lives. They manage their finances, health, and mobility from their phones. But […]
