Tags: SITA Passenger IT Insights 2025

SITA Pioneers Mobile Ground Crew App with easyJet, Speeding Journeys for Millions

SITA, working hand in hand with easyJet, has reimagined how airports can serve passengers with the launch of the SITA Agent App, a mobile tool that frees ground crew from fixed desks and allows them to assist passengers anywhere in the terminal. The collaboration began with a simple challenge: to create more flexibility that reduces […]

SITA | New IT Insights Report Reveals Passengers Want Faster, Seamless, and More Sustainable Journeys

PASSENGERS ARE ALREADY DIGITAL. WHY ISN’T TRAVEL? Passengers are losing patience with time-consuming airport processes. The Travelers’ Voice, SITA’s latest IT Insights Report, highlights how slow border checks, manual procedures, and paper-based systems no longer meet modern traveler expectations. Passengers are living digital-first lives. They manage their finances, health, and mobility from their phones. But […]