Tags: ASQ

ACI World and Cirium partner on landmark data collaboration to strengthen world’s leading Airport Service Quality program

Partnership solidifies ACI World’s commitment to accuracy and reliability of customer experience data Airports Council International (ACI) World and Cirium, a global leader in aviation data analytics, begin a landmark collaboration to strengthen the Airport Service Quality (ASQ) program—the world’s leading airport customer experience measurement and benchmarking program. The ASQ program’s methodology is renowned for […]

London City Airport wins prestigious passenger satisfaction award

London City Airport has been awarded the title of Best Airport in Europe for airports in the 2 to 5 million passengers per annum category in the prestigious Airport Council International’s Airport Service Quality (ASQ) awards. ASQ is the world’s leading benchmarking survey with over 380 airports participating across 90 countries. Over the course of […]

Passengers vote Heathrow Number 1 in Europe

The Airports Council International (Global) has announced the winners of the 2016 Airport Service Quality (ASQ) Awards, naming Heathrow as the Best Airport in Europe amongst airports with over 40 million passengers for 2016. The awards are particularly significant for Heathrow as they are voted by passengers themselves, reflecting the views of travellers from right […]