Tech drove down mishandled bag rates by 23% in 2025, but mishandling still costs the industry $6.3 billion a year
The SITA 2026 Baggage IT Insights report shows mishandling has fallen below pre-pandemic levels for the first time, even as passenger volumes hit record highs. At a glance Passengers up. 5 billion globally in 2025, from 4.8 billion in 2024. Mishandling down. Rate fell 23% to 4.9 per 1,000 passengers; total volumes fell 19% to […]
