Tags: Airports Council International

The voice of passengers: these are the best airports for customer experience, ACI World reveals

24th February 2026

The 2025 ASQ Customer Experience Awards show airports outperforming other industries as passenger satisfaction continues to rise Airports worldwide are outperforming other industries in customer experience, with passenger satisfaction continuing to rise, according to the 2025 ASQ Customer Experience Awards announced today by Airports Council International (ACI) World, in partnership with Gold sponsor SITA. The […]

Airports and airlines call for immediate Schengen Entry/Exit System (EES) review ahead of peak summer months traffic

16th February 2026

ACI EUROPE (Airports Council International), A4E (Airlines for Europe) and IATA (International Air Transport Association) warned that the Schengen Entry/Exit System (EES) continues to cause significant delays for passengers. Failing immediate action to provide sufficient flexibility, severe disruptions over the peak summer months are a real prospect, with queues potentially reaching 4 hours or more.  […]

2025 all about traffic resilience as Europe’s airports welcomed an additional 100 million passengers

5th February 2026

The Full Year 2025 Airport Traffic Report released today by ACI EUROPE confirms the remarkable resilience of air passenger traffic amidst generally lacklustre European economies, inflated airfares, significant supply and capacity pressures, as well as ever volatile and tense geopolitics. Passenger traffic across the European airport network in 2025 increased by +4.4% when compared to […]

ACI EUROPE welcomes Dutch Government decision to open Lelystad Airport

2nd February 2026

ACI EUROPE, the European airport trade body, today welcomed the Dutch Government’s decision to finally open Lelystad Airport to commercial flights, calling it a necessary and strategic step to safeguard the Netherlands’ connectivity, competitiveness and regional development. The decision will enable the Dutch aviation system to better meet current and future demand, while supporting economic […]

ACI World releases global airport traffic forecasts as long-term demand growth continues to reshape aviation

28th January 2026

10.2 billion passengers forecasted in 2026; 18.8 billion by 2045, confirming sustained long-term demand Airports Council International (ACI) World today released its World Airport Traffic Forecasts 2025–2054, the industry’s most comprehensive and authoritative outlook on global airport traffic. Key highlights Global passenger traffic forecasted to reach 10.2 billion in 2026 (+3.9% YoY). Long-term demand remains strong […]

ACI World welcomes Munich Airport CEO as its new Chair

12th January 2026

Backed by decades of European and international aviation experience, he will lead ACI World’s strategic direction until 2027 Airports Council International (ACI) World welcomes Jost Lammers, CEO of Munich Airport, as Chair of the ACI World Governing Board (WGB) for the 2026–2027 term. Lammers succeeds Candace McGraw, retired CEO of Cincinnati/Northern Kentucky International Airport (CVG), […]

Airports lead a new era of performance management — with the passenger at the core

28th November 2025

ACI EUROPE releases industry guidance for systemic, collaborative and data‑enabled approaches to airport performance and Airport Operations Plans Busan, Republic of Korea: At the 2025 ACI Airports Innovate conference taking place in Busan, Republic of Korea from 25‑27 November, ACI EUROPE has renewed its call for a mind shift on capacity and performance management at […]

ACI World and Amadeus announce the world’s most innovative airports at 2025 Technology Innovation Awards

26th November 2025

The awards spotlight leading airports in digital transformation, passenger experience, and sustainable operations—announced at Airports Innovate 2025 in Busan, Republic of Korea. Airports Council International (ACI) World and Amadeus today announced the winners of the 2025 Technology Innovation Awards, recognizing the world’s most innovative airports. This year’s winners spotlight measurable advances in digital transformation, data-driven operations, identity-enabled self-service, and sustainable, […]

Global airport innovators converge in Busan as AIRPORTS INNOVATE 2025 sets the agenda for aviation’s next big leap

25th November 2025

Against a backdrop of accelerating airport transformation, as well as growing capacity pressures and security challenges, global airport innovation leaders are gathering in Busan for Airports Innovate 2025, the premier global conference for cutting-edge airport technologies and forward-thinking operational strategies. Hosted by Korea Airports Corporation and jointly organized by ACI Asia-Pacific & Middle East, ACI […]

ACI World and industry partners call for strengthened global cooperation on aviation climate action

20th November 2025

Airports Council International (ACI) World together with the governments of Japan, Malaysia, and leading industry stakeholders have issued a joint statement at COP30, urging governments and the international community to reaffirm the International Civil Aviation Organization (ICAO)’s leadership and accelerate coordinated climate action for aviation to reach net zero carbon emissions by 2050.  Specifically, the […]