Tags: Customer Feedback

Birmingham Airport Invests in Bespoke Customer Feedback System

Birmingham Airport has invested over £100k in a bespoke customer feedback system available in 80 different locations across the airport site. The system, dubbed the ‘Voice of the Customer’, has been created for Birmingham Airport by Realtimeknowledge.com, a company which specialises in operational reporting, to improve and advance the airport’s customer feedback process. Through the […]