China’s busiest airport set to offer key insights into the future of airport customer and employee experience Airports Council International (ACI) World has confirmed that Guangzhou Baiyun International Airport will host the 2025 ACI World Airport Experience Summit from 8–11 September in Guangzhou, China. The announcement was made at the Closing and Handover Ceremony of […]
ACI World Customer Experience Summit and Exhibition kicks off in Atlanta Airports Council International (ACI) World today opens the annual ACI World Customer Experience Summit and Exhibition in Atlanta, the global hub for air travel. This year’s event is hosted by Hartsfield-Jackson Atlanta International Airport (ATL), the world’s busiest airport with nearly 105 million passengers in […]
New publication unveiled at the premier airport event dedicated to customer and employee experience Airports Council International (ACI) World today launched the Airports and Accessible Travel: A Practical Guide – an essential publication dedicated to improving accessible travel for all passengers. The launch took place during the Airports Service Quality (ASQ) Forum at the ACI […]
Report pulls data from over 2,700 airports across more than 180 countries and territories Airports Council International (ACI) World has announced the release of its highly anticipated 2024 Annual World Airport Traffic Report, projecting 10% growth for passenger traffic in 2024 to reach 9.5 billion. Drawing data from over 2,700 airports across more than 180 […]
Goal to strengthen global aviation collaboration in the areas of airport information and technology, economics, environment and sustainability, facilitation, safety, and security Airports Council International (ACI) World welcomes top airport experts from around the world for the inaugural ACI World Committee Forum focused on strengthening global aviation collaboration. This groundbreaking event is being held from […]
Conference aims to enhance industry competitiveness through initiatives focused on environment, connectivity, market liberalisation and much more The Airports Council International (ACI) Asia-Pacific & Middle East / ACI World Annual General Assembly, Conference and Exhibition (WAGA 2024) yesterday kicked off in Riyadh, marking the start of the most important global gathering of airport leaders. Running […]
ACI World yesterday announced the appointment of Justin Erbacci as its new Director General and CEO, slated to join the organization in September 2024. Erbacci brings a wealth of experience to ACI World, having previously served as the Chief Executive Officer of NEOM Airports and of Los Angeles World Airports (LAWA). At LAWA, before assuming […]
Significant milestone highlights airports’ global commitment to the passenger experience ACI World celebrated its 100th airport accredited in the ACI World Customer Experience Accreditation Program, with Mae Fah Luang Chiang Rai International Airport (CEI), in Thailand. This achievement highlights airports’ steadfast commitment to enhancing the passenger experience. The ACI World Customer Experience Accreditation Program, delivered […]
Airports Council International (ACI) World has today unveiled the highly anticipated preliminary top 10 busiest airports worldwide for 2023, showcasing significant shifts driven by the resurgence of international air travel. The global total passenger forecast for 2023 stands close to 8.5 billion, reflecting a remarkable recovery of 93.8% from pre-pandemic levels. Notably, international traffic recovery […]
Awards based on most reliable global measurement and benchmarking program for airport customer experience Airports Council International (ACI) World in partnership with leading travel technology company Amadeus, today announce the best airports for customer experience worldwide—as chosen by passengers—through the renowned Airport Service Quality (ASQ) Awards. The ASQ program stands out as the preeminent airport […]
