Airport News
Nuance India, in partnership with Shoppers Stop Limited, has been awarded a five-year contract to operate the duty-free concession at Bengaluru International Airport in India, which will include liquor, tobacco, confectionery, perfumes & cosmetics, fashion and electronics.
The concession contract will run from May 2013 until May 2018 and will include a 789m² duty free area in the departures hall, 100m² of which will be dedicated to fashion & accessories. Nuance India will also operate 410m² space in the arrivals hall, and 235m² will dedicated to electronics, split between the arrival and departures area. The contract also includes a 139m² pier shop.
Roberto Graziani, president & CEO, Nuance, commented, “We are very pleased to continue our longstanding relationship with the Bengaluru International Airport and to get another proof that our ‘glocal’ approach is a winning one. The integration of our global store concept into a very strong country culture and architecture will create excitement for both local and international travellers. Having made our debut in India about six years ago, we are very pleased to continue to be “at the heart of every journey” made through Bangalore. We look forward to delivering world-class services for the airport and its passengers.”
Govind Shrikhande, customer care associate & managing director, Shoppers Stop Ltd, added, “We are delighted to have jointly renewed this contract for Bengaluru International Airport. We look forward to continuing to offer a world class Duty Free experience at Bengaluru International Airport. We are very positive that the unique strengths of Shoppers Stop and Nuance will continue to make this venture a great success.”
Commenting on contract, René Baumann, vice president commercial at BIAL, said, “We are delighted to have Nuance together with Shoppers Stop as our partner in bringing alive the Retail & Duty Free concepts here at the Bengaluru International Airport. This partnership has worked for us in the past and we are looking forward to some exciting concepts. The approach is based on a giving passengers a unique “Sense of Place” and including experience, conversation and memories. We aim to create a showcase of what the region truly stands for, a taste of its rich culture, art and heritage.”
