Monthly Archives: February 2020

Birmingham Airport Invests in Bespoke Customer Feedback System

Birmingham Airport has invested over £100k in a bespoke customer feedback system available in 80 different locations across the airport site. The system, dubbed the ‘Voice of the Customer’, has been created for Birmingham Airport by Realtimeknowledge.com, a company which specialises in operational reporting, to improve and advance the airport’s customer feedback process. Through the […]

American Express unveils latest Centurion Lounge

American Express opened The Centurion Lounge, its 11th such facility, at Charlotte Douglas International Airport on Monday, February 24, 2020. At more than 13,000ft2 (1,207m2), the new offering is one of the largest Centurion Lounges to date, and will welcome Platinum Card, Centurion and Delta Reserve Card members and their guests. Located post-security, between Concourses […]

Heathrow targets zero carbon airport by mid-2030s as infrastructure already lands carbon neutral status

Heathrow has announced it’s become one of the world’s first major aviation hubs to become carbon neutral, for its infrastructure, and the first to target zero carbon by the mid-2030s. Following investment of over £100 million in improving Heathrow’s energy efficiency and generating and purchasing renewable energy, Heathrow has reduced carbon emissions from airport buildings […]

ADP buys into GMR

France’s Groupe ADP has bought a 49% stake in New Delhi-headquartered GMR Airports, part of infrastructural specialist GMR Group. The Rs107.8bn (US$1.5bn) acquisition is the conclusion of an industrial strategic partnership, according to ADP. As part of the terms of transaction, GMR will retain management control over the airports business with Groupe ADP having the […]

Meet the Airport Suppliers Team on Stand Z3.6004 at this years Passenger Terminal EXPO 2020

Now in it’s 10th year as media partner of the Passenger Terminal Expo, Airport Suppliers is the worlds premier airport procurement portal and one of the most cost-effective sales and marketing platforms in the airport industry. Airport Suppliers cover all aspects of airport-related technology and services and have been at the forefront of our industry […]

Runway Visitor Park’s new Concorde Platinum tour makes Mother’s Day debut

Manchester Airport’s Runway Visitor Park says a new 90-minute tour of its iconic Concorde will offer the most in-depth guest experience yet. The Concorde Platinum tour will launch on Sunday 22 March (Mother’s Day), with prices starting from £35pp. Expert guides will take small groups around the aircraft, inside and out, providing a highly personalised […]

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The First Corporate Lounge of Budapest Airport has been Opened

The first Hungarian corporate lounge has been opened at Budapest Airport to serve the business partners of Tungsram. The 70 sqm Tungsram Lounge embodies a new, innovative tool for cultivating business relationships and symbolizes a milestone in the strategic partnership between Tungsram and Budapest Airport. The Tungsram Lounge, which is located next to gate A8 […]

Delhi Airport launches doorstep baggage pick-up and drop service

Passenger baggage will be picked-up from their doorstep and delivered to them at Departure Baggage will be delivered from baggage belts to passengers’ doorstep Baggage pick-up and delivery services between terminals GMR-led Delhi International Airport Limited (DIAL) announced that it has launched a doorstep baggage transfer facility for passengers flying to and from Delhi Airport. […]

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Delta plans JFK T4 expansion

A planned expansion at New York-JFK’s Terminal 4 will unify Delta operations and add 16 gates. Delta, along with the Port Authority of New York & New Jersey and JFK International Air Terminal (JFKIAT), the operator of JFK Terminal 4, will expand Terminal 4 at John F Kennedy International Airport and consolidate Delta operations there, […]