Passenger Terminal Expo 2024. Air Tech Italy showcases how airports and airlines can improve the passenger experience
The airport set-up enabling the optimization of operational processes and passenger flow management.
Passenger experience is all about establishing a series of seamless transitions from one aspect of the airport customer journey to another. From check-in to facial biometrics security, from security to the lounge or retail area, every part of the journey is linked together through a series of airport customer experiences. Realizing a great end-to-end experience starts with the full design of the airport facilities and Is supported by digital twin technology that accurately replicates
The easiness by which passengers travel through airports has a substantial financial benefit, according to ACI research, every 1% increase in global passenger satisfaction generates an additional 1.5% in non-aeronautical revenue and that doesn’t even consider the impact of loyalty on returning passengers.
Airports are faced with three challenges:
- the digitalization of airport operations
- the uniqueness of the passenger experience through innovative approaches and solutions and
- the need for far going sustainability.
These challenges are all addressed by Air Tech Italy and its Members, closely collaborating to create important benefits for airports and airlines, who get access to all the latest passenger experience solutions through one partnership.
Aviation is one of the most important segments for the Italian industry and Air Tech Italy represents the most important solution providers that support airports, airlines and ANSPs worldwide. For more information on how Air Tech Italy and Members help, check out; https://airtechitaly.com/about-us/
Media Contact
Jean Luc Devisscher
+32 473 788 055
Jean.luc@refresh-your-brand.eu
