Airport News

Turkish Airlines to install 80 self-service check-in kiosks in three Turkish airports

Turkish Airlines will install 80 new self-service check-in kiosks from IT provider SITA in three of Turkey’s busiest airports to enhance customer service for its 38 million annual passengers.

The new S3 AirportConnect kiosks are designed to meet the International Air Transport Association’s Common Use Self-Service (CUSS) specifications. They improve passenger processing speed by up to 25% while making efficient use of the limited physical space and infrastructure at airports.

Mehmet Buyukkaytan, senior vice president of ground handling operations, Turkish Airlines, said, “SITA’s kiosks shorten aircraft turnaround time and help us optimise our resources. Most importantly, they support increasing passenger satisfaction by reducing queues and offering more flexibility to the passengers on their travel experiences.”

With the new kiosks, SITA has reached a landmark 2,000 S3 AirportConnect kiosks delivered worldwide. To celebrate the 2,000th S3 kiosk, SITA has presented Turkish Airlines with a black kiosk specially branded with the airline’s logo and a floor decal reading “2000th SITA S3 kiosk”. The special kiosk is located at Turkish Airlines’ headquarters in Istanbul.

Hani El-Assaad, SITA president, Middle East, India and Africa, said, “Turkish Airlines has a long history with our self-service technology, so it’s very rewarding for us to celebrate our 2,000th S3 kiosk together. The new kiosks will help the airline process more passengers more efficiently, especially during peak travel times. In fact, our studies have shown that the kiosks can help increase passenger processing speed by as much as 25%.”

Turkish Airlines has installed approximately 70 new kiosks at Istanbul’s Atatürk International Airport. The airline plans to deploy 10 additional kiosks in total in EsenboÄŸa International Airport, Ankara, and Adnan Menderes Airport, Izmir.