Port Authority’s AI-powered airport websites recognised with North American industry award

10th November 2026

Major Accolade from Industry Group of Airport Peers Comes Months After Port Authority Built New Airport Websites with Expanded Functionality and a Simplified Intuitive Design to Enhance the Customer Experience

The Port Authority of New York and New Jersey has received industry recognition for its digital passenger services, with the redesigned websites of its four commercial airports winning the 2026 Airports Council International-North America (ACI-NA) award for Best Airport Websites in the United States and Canada.

The award recognises the authority’s work to make airport information more accessible and easier to navigate, including the introduction of purpose-built artificial intelligence (AI) assistants at John F. Kennedy International (JFK), Newark Liberty International (EWR), LaGuardia (LGA) and New York Stewart International (SWF).

Launched in recent months, the four websites have been redesigned around the needs of passengers, incorporating customer feedback, established industry practices and usage analytics from their previous versions. The updated platforms provide streamlined access to essential travel information, including flight details, security and customs waiting times, parking availability, airport facilities and concession listings.

A key feature is the introduction of individual AI assistants, developed and trained by Port Authority staff. Each is tailored to its respective airport, drawing on a curated knowledge base maintained by subject matter experts and continuously accessing operational information such as flight data and waiting times.

The assistants also use verified information from the Port Authority, federal agencies including the US Department of Homeland Security, Transportation Security Administration and Customs and Border Protection, as well as CLEAR and airport concessionaires. This airport-specific approach is intended to give passengers access to relevant, reliable information when planning or making their journeys.

Other enhancements include live AirTrain departure information at JFK and airport experience planners at the larger facilities. These allow passengers to receive tailored recommendations based on their requirements, including accessible journey guidance and suggestions for families travelling with young children.

Port Authority Chairman Kevin O’Toole said the award recognised the work of staff in improving information and communications for passengers across all four airports, while Executive Director Kathryn Garcia highlighted the importance of the digital experience alongside the authority’s wider programme of physical airport redevelopment.

The ACI-NA Excellence in Airport Marketing, Communications and Customer Experience Awards assess airport initiatives across 20 categories. Nearly 500 entries were submitted for the 2026 awards, which recognise the work of airport communications teams in improving the passenger experience.

The website developments form part of the Port Authority’s wider programme to create a digital customer experience that reflects the transformation taking place across its airport network. This includes LaGuardia’s completed redevelopment, the new Terminal A at Newark Liberty and the ongoing $19 billion transformation programme at JFK.


Video Demo of Airport AI Assistant is Available Here

To experience the Port Authority’s award-winning airport websites: