Brisbane Airport has been voted Australia’s number one airport for quality of service for the eighth consecutive year by the Australian Competition and Consumer Commission (ACCC).
ACCC’s 2010-2011 Airport Monitoring Report, which focuses on quality of service relating to the supply of aeronautical services and facilities at Adelaide, Brisbane, Melbourne, Perth and Sydney airports, as well as aeronautical prices, costs and profits, revealed passengers ranked Brisbane first place for its quality of service while airlines and border agencies gave it the highest rating for its airport services and facilities.
Brisbane Airport Corporation (BAC) CEO and managing director, Julieanne Alroe, said BAC was pleased to rank so highly year after year. “At Brisbane Airport we are constantly striving to achieve our vision to be world-best for passengers, airlines, business and the community, which means we’re on a never-ending quest to find ways to do things better.
“I give credit to the thousands of workers on airport who have given the airport an international reputation for quality facilities, efficient operations and customer-friendliness,” Alroe said.
Since privatisation in 1997, BAC has invested approximately AU$1.5 billion (US$1.56 billion) in upgrading airport facilities and building new infrastructure, with an additional AU$2.4 billion (US$2.49 billion) forecast for investment over the next decade.
Recent infrastructure projects such as the AU$250 million (US$260 million) Domestic Terminal upgrade included expansion to the Domestic Terminal Common User Satellite, a new nine-level under cover car park and Skywalk to and from the terminal face, as well as upgrades to the Domestic Terminal road network.
The Domestic Terminal Upgrade Project follows the completion of Brisbane Airport’s Moreton Drive in 2009. This 4.5km, multi-lane road was fully funded by BAC as part of an ambitious AU$4.2 billion (US$4.3 billion) infrastructure programme.
BAC has also commenced preparations for the construction of a new parallel runway. The AU$1.3 billion (US$1.35 billion) project, due for completion in 2020, will be the first privately funded new runway in the world.