Mumbai International Airport Limited has signed a 10-year deal with SITA to provide passenger handling technology at Chhatrapati Shivaji International Airport (CSIA).
CSIA will get the AirportConnect Open, a common-use passenger system, with SITA saying it promises “a smooth journey to the more than 30 million passengers that pass through the airport every year”.
This includes common-use check-in and boarding, along with self-service kiosks.
SITA will also provide its baggage reconciliation system, which ensures the right bag is on the right plane with the right passenger.
The airport will also be one of the first in the world to benefit from SITA’s Airport iValidate – this will be used to process passengers at terminal entry points and prior to going to airside.
Rajeev Jain, CEO of MIAL, said: “MIAL has always pioneered the implementation of industry leading initiatives for CSIA, currently the second busiest airport in India.
“As the technological requirements at CSIA have gradually evolved over a period of time, MIAL is pleased to have SITA on board as its long-term technology partner.”
Hani El-Assaad, SITA President, Middle East, India and Africa, added: “This major agreement, confirms SITA’s commitment to, and leadership position in, the air transport industry in India.”