Airport News

Food and beverage operator OTG has launched a language support platform that allows international travellers to easily communicate, order chef-inspired food, check their flight status and much more in their native language, making them feel at home.

The language support feature is now available to travellers at Fetta Panini Bar and Heirloom Bakery Café inside Toronto Pearson International Airport. Passengers can set the iPads to any one of the 12 languages to help ease the stress of traveling away from their native countries.

By Q2 of this year, OTG will accommodate more than 20 languages across its fleet of iPad deployments, and continue to roll out its support for international travellers by next deploying this feature in the USA at Delta LaGuardia and Minneapolis-St. Paul International Airports.

"Travellers are now empowered to order food and check flight status in their native language," said Rick Blatstein , chief executive officer of OTG. "We've created a language support system as part of OTG's global vision of reinventing the airport experience. This is the first time such a multi-language support platform has been deployed at any airport. This allows us to interact with our customers in the language they are most comfortable with."

For international passengers, this means another level of comfort. The experience starts when a customer sits down in front of a new iPad at one of OTG's chef-driven restaurants or gate seating areas. From there, the individual can order meals through an intuitive visual menu that can be easily converted to one of 12 languages, which include Chinese, Japanese, German, English, Hebrew, Greek, French, Hindi, Italian, Arabic, Korean and Spanish. Food orders are then prepared fresh, and delivered to the customer's seat in 15 minutes or less.