Airport News
Auckland Airport is the first facility in New Zealand to offer multi-language flight information display boards (FIDs).
FIDs provide destination, origin and flight status information and the boards are part of the airport’s multi-language strategy to make journeys better for international visitors.
Chinese is the first to be displayed on FIDs and additional languages will soon be added including Japanese and Korean, to further improve the service.
Richard Barker, Auckland Airport's retail and commercial general manager, says: “Over 70% of international visitors enter or leave New Zealand using Auckland Airport and we need to ensure that their first and last impressions are the very best they can be.
"China is our second largest visitor market in terms of volume and value to the New Zealand economy.
“It was therefore an obvious choice to become the first foreign language displayed on our new FIDs.
“From this morning all Chinese flight information at Auckland Airport will be displayed in both English and Chinese."
Auckland Airport has also recently updated all primary directional signs at the international terminal to include Chinese text.
Translated versions of useful and important airport information targeted at Chinese flights are also available through audio and visual means.